IT Analyst (Contractual)

Shopee; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading e-commerce platform in Manila is seeking a skilled IT Support Specialist to deliver day-to-day technical assistance to end users and manage office network infrastructure. This role requires a diploma in Computer Science or a related field, with at least three years of relevant experience. Ideal candidates should possess strong troubleshooting skills, knowledge of Windows and macOS, and familiarity with TCP/IP and LAN technologies. A passion for technology and excellent communication abilities are essential for success in this fast-paced environment.

Qualifications

• Minimum 3 years of relevant experience in a similar role.
• In-depth knowledge of computer hardware, software, and OS.
• Understanding of TCP/IP and LAN technology.

Responsibilities

• Provide day-to-day technical support to end users.
• Troubleshoot and resolve end user application issues.
• Maintain and monitor office network infrastructure.

Skills

Troubleshooting

Interpersonal communication

Analytical skills

Initiative and enthusiasm

Education

Diploma or degree in Computer Sciences, Information Technology or a related field

Tools

Windows OS

macOS

Cisco devices

Microsoft Certified/CCNA

Job description

About The Team

Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks and reliable IT systems.

Job Description

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Have Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
• Has passion for technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills

Requirements

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Minimum 3 years of relevant experience operating in a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills