IT Helpdesk Specialist

ReSourcePro; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Job summary

A technology solutions provider in Metro Manila is seeking an experienced IT Support Specialist to provide end-user support for hardware and software issues. The ideal candidate will have a Bachelor’s degree in IT and over 3 years of experience in IT support, with knowledge in troubleshooting, networking, and helpdesk systems. The role involves maintaining laptops and PCs, performing preventive maintenance, and ensuring system reliability, along with supporting IT security measures. Expected skills include communication and problem-solving abilities.

Qualifications

• Bachelor’s degree in IT or related field.
• 3+ years IT support experience.
• Knowledge of troubleshooting, networking, and helpdesk systems.

Responsibilities

• Provide end-user support for hardware, software, and IT issues.
• Troubleshoot and resolve incidents within SLA timelines.
• Maintain and support laptops, PCs, and other endpoint devices.
• Perform preventive maintenance and ensure system reliability.
• Support basic IT security, updates, and incident response.

Skills

Troubleshooting

Networking

Helpdesk systems

Communication

Problem-solving

Education

Bachelor’s degree in IT or related field

Tools

CCNA

MCSE

A+

Job description

Job Summary

Specialistsolvestechnical issues without predefined processes; drives process standardization and knowledge retention. Leads the development of technical documentation and knowledge bases. Demonstrates in-depthexpertisein specific technical domains alongside a broad foundation. Identifiesand mitigates risks in non-standard scenarios; proposes and escalates improvement suggestions; supports process optimization and standardization. Supports task management; facilitates knowledge sharing and technical exchanges among team members; leads resolution of technical issues.

Key Responsibilities

• Provide end-user support for hardware, software, and IT issues
• Troubleshoot and resolve incidents within SLA timelines
• Maintain and support laptops, PCs, and other endpoint devices
• Perform preventive maintenance and ensure system reliability
• Support basic IT security, updates, and incident response

Qualifications

• Bachelor’s degree in IT or related field
• 3+ years IT support experience
• Knowledge of troubleshooting, networking, and helpdesk systems
• IT certifications (CCNA, MCSE, A+, etc.) preferred
• Strong communication and problem-solving skills