Sr. Support Engineer (IT)

Proselect Management Inc; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading IT support provider is seeking a Senior Support Engineer to provide expert technical support in Cebu City. The role involves troubleshooting complex IT problems, maintaining systems, and mentoring junior staff. The ideal candidate must possess excellent communication skills and strong technical support experience to ensure smooth operations. Interested individuals should bring their skills to a dynamic organization and help in the effective management of IT infrastructure.

Qualifications

• Highly skilled in troubleshooting and resolving IT issues.
• Experience in supporting end-users effectively.
• Expert in monitoring and maintaining IT systems.

Responsibilities

• Provide advanced technical support to end-users.
• Manage installation and maintenance of IT systems.
• Troubleshoot and resolve complex IT problems.

Skills

Troubleshooting skills

Excellent communication skills

Technical support experience

Job description

We are looking for a Senior Support Engineer (IT Support) to provide expert technical support and ensure smooth IT operations across our organization. The ideal candidate is highly skilled in troubleshooting, resolving IT issues, and supporting end-users with excellent communication skills.

Key Responsibilities

• Provide advanced technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, software, and IT infrastructure.
• Monitor IT systems performance and proactively address potential issues.
• Troubleshoot and resolve complex IT problems, including servers, networks, and application issues.
• Assist in the implementation of IT projects and upgrades.
• Provide guidance and mentorship to junior IT support staff.
• Maintain documentation for IT systems, procedures, and troubleshooting guides.
• Coordinate with vendors for IT-related procurement, maintenance, and support services.
• Ensure compliance with IT policies, security standards, and best practices.