IT Specialist

Huey Financing Inc; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Huey Financing Inc. is seeking an IT Specialist to provide reliable technical support to employees and maintain IT systems, networks, and security. You will troubleshoot, manage IT assets, assist with access, and coordinate with vendors to keep the environment operational.

The role requires a Bachelor’s degree in IT/CS/CE and 2–3 years of IT experience, strong problem-solving, and clear communication. On-site work is expected to support business needs.

Qualifications

• Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field.
• 2 to 3 years of relevant experience in IT support, technical support, system administration, network support, or a similar role.
• Solid knowledge of computer hardware, software, operating systems, and basic networking.
• Experience troubleshooting computers, printers, internet connectivity, email, applications, and other IT equipment.
• Working knowledge of user account management, network configuration, software installation, data backup, and basic IT security.
• Experience in IT asset management and vendor coordination is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills, with the ability to explain technical concerns clearly to non-technical users.
• Organized, dependable, and able to manage multiple IT concerns based on priority.
• Able to work independently while knowing when to elevate technical or security issues.
• Willing to work onsite and provide technical support based on business requirements.

Responsibilities

• Provide day-to-day technical support to employees for hardware, software, network, and system concerns.
• Diagnose and resolve issues involving computers, printers, internet connectivity, email, applications, and other IT equipment.
• Install, configure, update, and maintain computers, software, peripherals, and other IT devices.
• Assist employees with account access, password resets, system configuration, and other technical concerns.
• Monitor IT support requests and ensure that issues are addressed within agreed service timelines.
• Escalate complex or critical issues to the IT Manager, vendors, or appropriate technical support when necessary.
• Assist in maintaining the company's internet, network, Wi-Fi, and other IT infrastructure.
• Maintain an accurate and updated inventory of computers, peripherals, software, and other IT assets.
• Apply company IT security policies and procedures in daily operations.
• Coordinate with internet service providers, software providers, equipment suppliers, and other IT vendors.

Skills

Troubleshooting

IT support

Asset management

Vendor coordination

Security awareness

Communication skills

Documentation

Education

Bachelor's degree in information technology / computer science / computer engineering

Job description

About the role

The IT Specialist is responsible for providing reliable technical support to employees and maintaining the company's IT equipment, systems, software, and network infrastructure. The position handles daily IT concerns, troubleshoots technical problems, manages IT assets and user access, coordinates with service providers, and assists in maintaining the security and proper operation of the company's IT environment. The IT Specialist is expected to provide timely support, minimize disruptions to business operations, and ensure that IT concerns are properly documented and resolved.

Key responsibilities

• Provide day-to-day technical support to employees for hardware, software, network, and system concerns.
• Diagnose and resolve issues involving computers, printers, internet connectivity, email, applications, and other IT equipment.
• Install, configure, update, and maintain computers, software, peripherals, and other IT devices.
• Assist employees with account access, password resets, system configuration, and other technical concerns.
• Monitor IT support requests and ensure that issues are addressed within agreed service timelines.
• Escalate complex or critical issues to the IT Manager, vendors, or appropriate technical support when necessary.
• Assist in maintaining the company's internet, network, Wi-Fi, and other IT infrastructure.
• Maintain an accurate and updated inventory of computers, peripherals, software, and other IT assets.
• Apply company IT security policies and procedures in daily operations.
• Coordinate with internet service providers, software providers, equipment suppliers, and other IT vendors.

Qualifications:

• Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field.
• 2 to 3 years of relevant experience in IT support, technical support, system administration, network support, or a similar role.
• Solid knowledge of computer hardware, software, operating systems, and basic networking.
• Experience troubleshooting computers, printers, internet connectivity, email, applications, and other IT equipment.
• Working knowledge of user account management, network configuration, software installation, data backup, and basic IT security.
• Experience in IT asset management and vendor coordination is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and interpersonal skills, with the ability to explain technical concerns clearly to non-technical users.
• Organized, dependable, and able to manage multiple IT concerns based on priority.
• Able to work independently while knowing when to elevate technical or security issues.
• Willing to work onsite and provide technical support based on business requirements.