IT Service Desk Analyst. Salary upto 45K.

Gratitude Philippines; Muntinlupa; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Insurance

Job summary

A technology support company in Muntinlupa is seeking an IT Service Desk Analyst to provide first-line technical support to end-users via phone, email, and chat. The ideal candidate will have a Bachelor’s degree in Information Technology, along with 3-5 years of experience in IT support. The role involves troubleshooting IT issues, documenting incidents, and assisting in onboarding new employees. This full-time position offers competitive salary and benefits including an equity incentive plan, performance bonuses, and health insurance.

Qualifications

• Bachelor’s degree in Information Technology or a related field.
• 3-5 years of experience in IT support or service desk environment.
• Strong problem-solving skills and technical knowledge of IT systems.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve IT issues related to hardware, software, and networking.
• Document incidents and requests in the service management system.

Skills

Problem-solving skills

Technical knowledge of IT systems

Excellent communication skills

Customer service orientation

Education

Bachelor’s degree in Information Technology or a related field

Job description

IT Service Desk Analyst. Salary upto 45K.

On-site - Muntinlupa • 3-5 Yrs Exp • Bachelor • Full-time

Description

Provide first-line technical support to end-users via phone, email, and chat. Troubleshoot and resolve IT issues related to hardware, software, and networking. Document incidents and requests in the service management system. Assist in onboarding and training new employees on IT processes. Monitor and maintain IT service management tools.

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Qualifications

• Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
• Experience Level: 3-5 years of experience in IT support or service desk environment.
• Skills and Competencies: Strong problem-solving skills and technical knowledge of IT systems.
• Qualities and Traits: Excellent communication skills and customer service orientation.
• Responsibilities and Duties: Ability to work independently as well as part of a team.
• Working Conditions: Occasional after-hours support may be required.