IT Service Desk Lead: Incident, Hardware & Training

PHINMA Saint Jude College; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

An educational institution in Manila is seeking an IT Support role. Responsibilities include accepting service requests, providing user support, troubleshooting hardware/software issues, and coordinating compliance data collection. A Bachelor's degree in IT or a related field is required, and fresh graduates are encouraged to apply. This position offers an opportunity to work within a supportive school community.

Qualifications

• No prior experience required; fresh graduates are welcome.

Responsibilities

• Accept incident tickets and service requests.
• Maintain assignment of service requests in the Help Desk Ticketing System.
• Provide end-user hardware and/or software support.
• Assess malfunctions of hardware and software applications.
• Coordinate data collection for compliance reporting.
• Set up new computers.
• Prepare IT documentation and reports.

Education

Bachelor's Degree in IT or any related Program/Course

Job description

An educational institution in Manila is seeking an IT Support role. Responsibilities include accepting service requests, providing user support, troubleshooting hardware/software issues, and coordinating compliance data collection. A Bachelor's degree in IT or a related field is required, and fresh graduates are encouraged to apply. This position offers an opportunity to work within a supportive school community.