IT Service Desk Associate (JAPANESE SPEAKER)

Aitomic Jobs; Hinoba-an; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

On-site work

Job summary

Bosch Group is seeking an IT Service Desk Associate (Japanese Speaker) to provide first-level IT support for a global team in Taguig, Philippines. You will record, diagnose and resolve user incidents via phone, email or chat and leverage the knowledge base daily.

Ideal candidates have at least 6 months of IT Service Desk experience, excellent Japanese skills (B2-C1), strong workplace IT knowledge, and the ability to work on-day shift on-site. This 1-year contract is handled through an agency.

Qualifications

• Japanese language proficiency at B2-C1 level.
• Minimum 6 months experience in IT Service Desk.
• General IT knowledge with focus on workplace IT.
• On-site, day-shift work availability.
• Willingness to start ASAP.

Responsibilities

• Provide First Level IT support for a global team.
• Collect, document, resolve and process user incidents via phone/email/chat.
• Utilize knowledge base in daily activities.
• Communicate with team management about new solutions and issues.

Skills

Japanese language (B2-C1)

First Level IT support

Customer service

Problem solving

Team player

Work under pressure

Tools

Microsoft Office

Microsoft Outlook

Job description

Short Summary

IT Service Desk Associate (JAPANESE SPEAKER) with Bosch Group. First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook Collect, document, resolve and process user incidents and requests via phone/e-mail/chat Use knowledge base in daily business Frequently communicates with team management about new solutions and open points Support the ITSD Global Team in developing new ways of working Preferably…

Key Details

• Position / opportunity: IT Service Desk Associate (JAPANESE SPEAKER)
• Organization: Bosch Group
• Country / coverage: Philippines
• Location: Taguig, , Philippines
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-08
• Application deadline: Not specified

Description

First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook Collect, document, resolve and process user incidents and requests via phone/e-mail/chat Use knowledge base in daily business Frequently communicates with team management about new solutions and open points Support the ITSD Global Team in developing new ways of working Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline Excellent knowledge (oral and written) Japanese language (at least B2-C1 level) General IT Knowledge with focus on workplace IT Ability of cross-functional thinking and quick problem solving skills Excellent communicator and team player Customer service and solutions-oriented person, conveying genuine willingness to help Ability to work under pressure High degree of self-motivation and learning potential Amenable to work on day shift; weekends off and working onsite Contract is for 1 year only and will be under an agency or headhunter. Can start asap Only shortlisted candidates will be contacted via email.

Responsibilities

• First Level IT support for a global team.
• Microsoft Office, Microsoft Outlook Collect, document, resolve and process user incidents and requests via phone/e-mail/chat Use knowledge base in daily business Frequently communicates with team management about new solutions and open points Support the…
• Can start asap.
• Only shortlisted candidates will be contacted via email.

Requirements / Eligibility

• First Level IT support for a global team.
• Microsoft Office, Microsoft Outlook Collect, document, resolve and process user incidents and requests via phone/e-mail/chat Use knowledge base in daily business Frequently communicates with team management about new solutions and open points Support the…
• Can start asap.
• Only shortlisted candidates will be contacted via email.