Japanese-speaking Service Desk Agents - up to 70k - Onsite in Cebu -

weSource Management Consultancy Firm; Cebu City; On-site; PHP 710,892 - 851,508; Full time

Job summary

A leading consultancy firm seeks Japanese-speaking Service Desk Agents in Cebu. The role involves managing user incidents and requests while providing first-line support. Candidates should have N2 Japanese skills and good English communication abilities, with BPO experience preferred. This is an onsite position with a shifting schedule. Ideal for those looking to leverage their language skills in a dynamic environment. Salary is up to 70k. Don't miss this opportunity to join a vibrant team!

Qualifications

• Japanese proficiency at N2 level or open to natives.
• Good English communication skills.
• BPO experience is a plus.

Responsibilities

• Provide a single point of contact for users.
• Manage routine and non-routine incidents and requests.
• Document actions taken in resolving customer inquiries.

Skills

Japanese (N2 level)

Good English Communication

Team Working

Education

High School Graduate with 5 years experience

Job description

Overview

Japanese-speaking Service Desk Agents - up to 70k - Onsite in Cebu

Job Openings Japanese-speaking Service Desk Agents - up to 70k - Onsite in Cebu -

About the job

We are looking for (2) Japanese-speaking servicedesk agents for our client in Cebu. Industry: IT. Set-up: Onsite. Location: Cebu. Schedule: Shifting. Salary: up to 70k.

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems, and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating systems, basic networking, PCs).
• Business Awareness. Develops an understanding of customers\' environment and service delivery requirements to enable the delivery of a first-class service.
• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are beyond them and escalate so they can be resolved.
• Service Level. Escalates issues as necessary to deliver the required service level and meet or exceed customer expectations/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development. Takes ownership of own development and has a development plan in place.

Requirements

• At least N2/ Open for Natives
• Good English Communication skills
• BPO experience is a plus
• Open for HS Graduates with at least 5 years of relevant experience
• Should be amenable to reporting onsite daily
• Shifting schedule