Japanese Technical Support (Hybrid | Php 110,000)

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC.; Quezon City; Hybrid; PHP 893,000 - 1,228,000; Full time

Job summary

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. seeks a Japanese Technical Support specialist in a hybrid setup in Quezon City.

You will provide bilingual English-Japanese technical support and troubleshoot IT issues for enterprise users. The role offers a competitive salary up to Php 110,000 per month, with three days onsite and two days work-from-home, and exposure to tools like ServiceNow, Outlook, Zoom, MS Teams, and cloud desktops.

Qualifications

• JLPT N1/N2 passers or non-passers with relevant experience.
• 1–2 years in technical support or IT service desk.
• High school graduate or college undergrad with relevant experience.

Responsibilities

• Deliver bilingual technical support (English & Japanese) via inbound calls, live chats, and web tickets.
• Troubleshoot IT issues reported by end-users and resolve support tickets effectively.
• Log, prioritize, assign, and track technical issues through the ITSM platform.
• Escalate unresolved tickets to higher-tier technical support teams with full diagnostic details.
• Support essential enterprise tools including ServiceNow, Outlook, Zoom, MS Teams, and cloud desktops.

Skills

Bilingual support English/Japanese

IT troubleshooting

Ticketing systems

ServiceNow familiarity

Education

High school graduate or college undergrad with experience

Tools

ServiceNow

Outlook

Zoom

MS Teams

Cloud desktops

Job description

Japanese Technical Support (Hybrid | Php 110,000)

Salary: Php 80,000 – Php 110,000 per month (Negotiable based on experience)
Location: Quezon City
Shift: Shifting Schedule
Industry: Global IT / BPO Solutions
Work Set-up: Hybrid: (3 Days Onsite / 2 Days WFH)

Why Join Us?

Partner with a world-renowned global IT/BPO powerhouse driving digital transformation for over 100,000+ organizations worldwide. Elevate your technical and bilingual career in a company recognized for innovative service models, employee growth, and sustainability!

Key Responsibilities:

• Deliver bilingual technical support (English & Japanese) via inbound calls, live chats, and web tickets.

• Troubleshoot IT issues reported by end-users and resolve support tickets effectively.

• Log, prioritize, assign, and track technical issues through the ITSM platform.

• Escalate unresolved tickets to higher-tier technical support teams with full diagnostic details.

• Support essential enterprise tools including ServiceNow, Outlook, Zoom, MS Teams, and cloud desktops.

Qualifications:

• Open to JLPT N1 / N2 Passers or Non-Passers.

• At least 1–2 years of experience as a Technical Support or IT Service Desk Specialist.

• Open to High School Graduates or College Undergraduates with relevant experience.

• Familiarity with IT troubleshooting and ticketing systems (prior experience with ServiceNow is a plus).

• Willing to work in Quezon City and can start as soon as possible.

Online Recruitment Process:

• Resume Screening

• Initial HR Interview

• Operations Panel Interview

• Client Assessment

• Job Offer