Service Desk – IT Infrastructure (Japanese)

Dencom Consultancy and Manpower Services; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

A consulting and manpower service provider is seeking a Service Desk – IT Infrastructure professional proficient in both Korean and English. This role requires 3-4 years of experience in providing technical support, troubleshooting, and ensuring smooth IT operations. Ideal candidates should have a bachelor's degree and a solid grasp of PC hardware, Active Directory, and familiarity with ticketing tools. The position is based on-site in Taguig, offering a contract for one year.

Qualifications

• 3-4 years’ experience in IT Infrastructure field support, troubleshooting hardware/software.
• Basic understanding and configuration of PC hardware.
• Hands-on experience in complex setups for technical support.
• Fluency in both Korean and English, especially for reading and writing.
• Experience with ticketing tools (ServiceNow / Remedy).
• Read & write in English; Korean language ability is a plus.

Responsibilities

• Provide technical support for hardware and software issues.
• Ensure smooth IT operations and address user concerns.
• Support both local and Korean-speaking users.

Skills

IT Infrastructure field support

PC hardware set-up and configuration

Desk side support

Active Directory knowledge

Troubleshooting skills

Microsoft Office suite proficiency

Fluent in Korean

Good communication skills

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Remedy

Outlook

Job description

Service Desk – IT Infrastructure (Japanese)

Dencom Consultancy and Manpower Services

On-site - Taguig 3-5 Yrs Exp Bachelor Contract

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Job Description

Position Title: Service Desk – IT Infrastructure (Japanese) Note: [Bilingual Native / Non Native] Location: BGC, Taguig | Onsite Schedule: Monday to Friday | 8:00 AM to 5:00 PM Salary: Negotiable Note: For 1 year contract

The Service Desk – IT Infrastructure (Japanese) will be responsible for providing technical support and troubleshooting for hardware, software, and operating system issues within the organization. The role involves ensuring smooth IT operations by addressing user concerns promptly, maintaining system reliability, and supporting both local and Korean-speaking users.

Qualifications:

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Basic understanding of PC hardware set‑up and configuration.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
• Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands‑on experience in the above areas in large & complex setups.
• Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• MCP and ITIL certification would be desirable but not mandatory
• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.), Non-Technical
• Local language knowledge is preferred
• Fluent in Korean ( Language Skills )
• Be good at Read & Write in English.