Customer Service Associate - Level 1 (Order Management) - Urgent Hiring!

Robert Bosch Group; Tuble; On-site; PHP 223,000 - 335,000; Full time

Job summary

Bosch Service Solutions Inc. is seeking a customer service associate to follow up on calls, respond to emails promptly, process orders, and provide accurate product information. You will maintain customer databases and support B2B data updates.

The ideal candidate has at least 1 year of customer service experience, strong English communication, and the ability to work in a diverse environment. Onsite work is required, with a shift schedule aligned to UK time zones.

Qualifications

• 1 year of customer service associate experience
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills & ability to work with diverse environment
• Team player
• Amenable to work onsite and to start asap
• Client oriented

Responsibilities

• Follow up customer calls
• Responds to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Manages B2B system updates and processing uploads
• Research required information using available resources
• Manages and resolves customer complaints

Skills

Customer service

English proficiency

Interpersonal skills

Team player

Tools

SAP

Salesforce

Job description

• Full-time
• Legal Entity: Bosch Service Solutions Inc.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Follow up customer calls
• Responds to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Manages B2B system updates and processing uploads
• Research required information using available resources
• Manages and resolves customer complaints

Qualifications

• 1 year of customer service associate experience
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills & ability to work with diverse environment
• Team Player
• Amenable to work in UK timezone/ shifting schedule
• Client oriented
• Knowledge in SAP and Salesforce system
• Basic to advance MS application skills (Excel, Word, Outlook)
• Amenable to work onsite and to start asap