Customer Service Associate (Level 1- Korean Speaker)

Aitomic Jobs; Hinoba-an; Hybrid; PHP 201,000 - 335,000; Full time

Job summary

Bosch Group in Taguig, Philippines is seeking a Customer Service Associate (Level 1) who speaks Korean for an on-site role. You will respond to inquiries, provide premium services to automobile customers, and manage eCall/iCall inquiries. The position requires at least 6 months in customer service and a willingness to work a rotation schedule.

Strong English and Korean communication is essential. The role focuses on reliable case handling, updating customers, and ensuring quality resolutions in

Qualifications

• Minimum 6 months experience in customer service.
• Fluent in Korean and Business English (oral and written).
• Willingness to work in rotation schedule, including weekends/holidays.

Responsibilities

• Respond to user inquiries and requests professionally and promptly.
• Offer premium services in daily interactions with automobile customers.
• Follow up on open cases/tickets to ensure timely resolution and maintain documentation.

Skills

Korean language

Business English

Customer service

Education

Bachelor's degree

Job description

Short Summary

Customer Service Associate (Level 1- Korean Speaker) with Bosch Group. Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge) Reliable implementation: Follow up on open cases/ tickets to ensure proper response and…

Key Details

• Position / opportunity: Customer Service Associate (Level 1- Korean Speaker)
• Organization: Bosch Group
• Country / coverage: Philippines
• Location: Taguig, , Philippines
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-08
• Application deadline: Not specified

Description

Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge) Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference Conscientious coordination: Keep customer updated of case status and resolution times Personality: team player, strong customer service attitude, pro-active, positive “can do” attitude, and stress resistance in emergency situations Knowledge and experience: Minimum 6 months experience in customer service Working practice: strong attention to details, quality-conscious and results-driven Languages: Fluent communication skills (oral and written) in Korean and Business English Education: Bachelor’s degree in any field Schedule: Willingness to work in rotation schedule (rest day or off will either fall on a weekdays or weekends), holidays and working on-site

Responsibilities

• Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational…)

Requirements / Eligibility

• Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational…)