IT Service Desk Analyst. Salary upto 45K.

Gratitude Philippines; Mandaluyong; On-site; PHP 334,800 - 446,400; Full time

Job summary

A technology service provider in Mandaluyong is seeking an IT Support Specialist. This role involves acting as the first point of contact for IT service-related queries and providing technical support for hardware and software issues. Ideal candidates will hold a Bachelor’s degree in Computer Science, have 3-5 years of experience, and possess excellent problem-solving and communication skills. The position may require occasional work outside regular hours to resolve urgent issues.

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 3-5 years of relevant experience in an IT support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the first point of contact for all IT service-related queries and issues.
• Provide technical support for hardware and software problems.
• Collaborate with IT team to improve service delivery.

Skills

Problem-solving

Attention to detail

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Description

Act as the first point of contact for all IT service-related queries and issues. Provide technical support for hardware and software problems through phone, email, or in-person. Diagnose and troubleshoot issues effectively, ensuring minimal downtime for end users. Document and track issues using the IT service management system. Collaborate with other IT team members to escalate complex issues and improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
• Experience Level: 3-5 years of relevant experience in an IT support role.
• Skills and Competencies: Strong problem-solving skills and attention to detail.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work under pressure and manage multiple tasks effectively.
• Working Conditions: May require occasionally working outside of regular hours to resolve urgent issues.