IT Service Desk Analyst

Recruitify_HR; Muntinlupa; On-site; PHP 457,002 - 547,398; Full time

Job summary

A technology recruitment agency is looking for a tech support expert in Metro Manila. The role involves first-line IT support, managing incidents, and improving user satisfaction. Candidates should hold a Bachelor’s degree in a related field and have at least 3 years of experience in service desk roles. Strong problem-solving skills and excellent communication are essential, along with a competitive package of up to 45K. Apply directly to chat with the recruitment team.

Qualifications

• 35 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.
• Assist in the training of users on various software and hardware configurations.
• Collaborate with other IT teams to improve service delivery and user experience.

Skills

Service desk operations

Troubleshooting

Customer service

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

Description

Provide first-line support for IT-related issues, resolving them in a timely manner.

Manage service requests, incidents, and problems to ensure user satisfaction.

Maintain documentation for all service desk activities and ensure accurate reporting.

Assist in the training of users on various software and hardware configurations.

Collaborate with other IT teams to improve service delivery and user experience.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 35 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
• Qualities and Traits: Strong problem-solving skills and excellent communication abilities.

Are you a tech support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to 45K!

Apply

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