IT Service Desk Analyst. Salary upto 45K. Virtual Interview.

Recruitify_HR; Mandaluyong; Remote; PHP 334,800 - 502,200; Full time

Job summary

A leading recruitment agency in the Philippines is seeking an experienced IT Support Specialist. The role involves providing first-line support for IT issues, managing support tickets, and assisting with troubleshooting. Candidates should have a Bachelor's degree in IT and 5-8 years of relevant experience. Strong communication skills and the ability to work under pressure are essential. This position offers flexible working conditions and the possibility to work in a virtual environment.

Qualifications

• 5-8 years of relevant experience in IT support or service desk roles.
• Ability to work under pressure and manage multiple tasks effectively.
• Flexible working hours and adaptability to virtual environments.

Responsibilities

• Provide first-line support to end-users regarding IT issues.
• Manage support tickets and ensure quality service.
• Document interactions and resolutions in the ticketing system.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in Information Technology or related field

Job description

Responsibilities

• Provide first‑line support to end‑users regarding IT issues and inquiries.
• Manage and resolve support tickets in a timely manner while ensuring quality service.
• Assist in troubleshooting hardware and software problems and escalates to appropriate teams when necessary.
• Document all interactions and resolutions in the ticketing system to maintain an accurate knowledge base.
• Collaborate with IT staff to implement system upgrades and improvements.

Requirements

• Educational qualifications: Bachelors degree in Information Technology or a related field.
• Experience level: 58 years of relevant experience in IT support or service desk roles.
• Skills and competencies: Strong problem‑solving skills and ability to work under pressure.
• Qualities and traits: Excellent communication and interpersonal skills.
• Responsibilities and duties: Proven ability to multitask and prioritize effectively in a dynamic environment.
• Working conditions: Ability to work in a virtual environment and adapt to flexible working hours.