IT Service Desk Analyst. Salary upto 45K.

Recruitify_HR; Quezon City; On-site; PHP 240,000 - 320,000; Full time

Job summary

Recruitify_HR is seeking a capable IT Helpdesk Specialist in the Philippines to provide first-level support to end-users via phone, email, and chat. You will diagnose hardware and software issues and help keep user guides up to date.

The role requires a bachelor's degree in computer science, about 35 years of IT support experience (as stated), strong Windows and Mac OS proficiency, and excellent communication. You must be able to work in a fast-paced environment and flexible hours.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 35 years of experience in IT support roles.
• Proficiency in Windows and Mac operating systems.
• Strong communication and customer service skills.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work in a fast-paced environment.
• Working hours flexibility as needed.

Responsibilities

• Provide first-level support to end-users for IT-related issues via phone, email, and chat.
• Diagnose and troubleshoot hardware and software problems.
• Maintain and update documentation regarding IT processes and user guides.
• Collaborate with other IT teams to resolve complex incidents.
• Monitor and track ticket resolution within the service management system.

Skills

Windows OS

Mac OS

Customer service

Education

Bachelor's degree in Computer Science or related field

Job description

Description

• Provide first-level support to end-users for IT-related issues via phone, email, and chat.
• Diagnose and troubleshoot hardware and software problems.
• Maintain and update documentation regarding IT processes and user guides.
• Collaborate with other IT teams to resolve complex incidents.
• Monitor and track ticket resolution within the service management system.

Requirements

• Educational Qualifications: Bachelors degree in Computer Science or a related field.
• Experience Level: 35 years of experience in IT support roles.
• Skills and Competencies: Proficiency in Windows and Mac operating systems.
• Skills and Competencies: Strong communication and customer service skills.
• Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Ability to work flexible hours as needed.