IT Service Desk

Gratitude Philippines; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading IT service provider in the Philippines is seeking an experienced IT Support Specialist to deliver first-line support for IT-related issues, ensuring user satisfaction. The ideal candidate will have a Bachelor’s degree in Computer Science or related field and 3–5 years of experience in IT service desk roles. This position involves managing service requests, maintaining accurate documentation, and training users on software and hardware configurations. Strong problem-solving skills and the ability to work collaboratively are essential for success.

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Ability to manage multiple incidents and prioritize tasks effectively.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues, resolving them in a timely manner.
• Manage service requests, incidents, and problems to ensure user satisfaction.
• Maintain documentation for all service desk activities and ensure accurate reporting.
• Assist in the training of users on various software and hardware configurations.
• Collaborate with other IT teams to improve service delivery and user experience.

Skills

Service desk operations

Troubleshooting

Customer service

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Description

• Provide first-line support for IT-related issues, resolving them in a timely manner.


• Manage service requests, incidents, and problems to ensure user satisfaction.


• Maintain documentation for all service desk activities and ensure accurate reporting.


• Assist in the training of users on various software and hardware configurations.


• Collaborate with other IT teams to improve service delivery and user experience.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.


• Experience Level: 3–5 years of experience in IT service desk or support roles.


• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.


• Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.


• Qualities and Traits: Strong problem-solving skills and excellent communication abilities.