IT Service Desk Analyst. Salary upto 45K.

Recruitify_HR; Taguig; On-site; PHP 250,000 - 350,000; Full time

Job summary

Recruitify HR in Taguig, Metro Manila is seeking a dedicated IT Support Analyst to deliver first-line technical support for hardware, software, and network issues. You will troubleshoot problems, document resolutions, and assist in onboarding new staff with IT systems.

The role emphasizes high customer satisfaction, teamwork with other IT groups, and ability to adapt to a fast-paced environment. Strong communication and ITIL familiarity are valuable assets.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Approximately 35 years of IT support or service desk experience.
• Proficient in hardware and software troubleshooting; ITIL knowledge is a plus.
• Strong communication skills and customer-oriented mindset.
• Ability to adapt to a fast-paced environment with shifting priorities.

Responsibilities

• Provide first-level support for IT-related issues, including hardware, software, and network inquiries.
• Troubleshoot and resolve technical problems efficiently while maintaining high customer satisfaction.
• Document issues and resolutions in the service management system for future reference.
• Assist with onboarding and training of new employees on IT systems.
• Collaborate with other IT teams to resolve more complex issues.

Skills

Troubleshooting hardware

Troubleshooting software

ITIL knowledge

Strong communication

Problem-solving

Customer-oriented mindset

Education

Bachelor's degree in Information Technology

Job description

• Provide first-level support for IT-related issues, including hardware, software, and network inquiries.
• Troubleshoot and resolve technical problems efficiently while maintaining high customer satisfaction.
• Document issues and resolutions in the service management system for future reference.
• Assist with onboarding and training of new employees on IT systems.
• Collaborate with other IT teams to resolve more complex issues.

Description

• Provide first-level support for IT-related issues, including hardware, software, and network inquiries.
• Troubleshoot and resolve technical problems efficiently while maintaining high customer satisfaction.
• Document issues and resolutions in the service management system for future reference.
• Assist with onboarding and training of new employees on IT systems.
• Collaborate with other IT teams to resolve more complex issues.

Requirements

• Educational Qualifications: Bachelors degree in Information Technology or a related field
• Experience Level: 35 years of experience in IT support or service deskrole
• Skills and Competencies: Proficient in troubleshooting hardware and software issues, knowledge of ITIL practices is a plus
• Qualities and Traits: Strong communication skills, problem-solving abilities, and customer-oriented mindset
• Working Conditions: Ability to work in a fast-paced environment with changing priorities