IT Service Desk Analyst. Salary upto 45K.

Recruitify_HR; Metro Manila; Hybrid; PHP 290,160 - 424,080; Full time

Job summary

Recruitify_HR is seeking an IT Support / Service Desk professional to provide first-line assistance to end-users in an office setting with periodic remote work options. You will troubleshoot hardware and software issues, manage tickets, and support asset tracking.

The ideal candidate has a Bachelor's degree in CS/IT and extensive experience in IT support, with strong communication skills and a customer-oriented mindset.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 35 years of experience in IT support or service desk roles.
• Strong knowledge of operating systems, hardware, and common software applications.
• Excellent communication and customer-oriented mindset.
• Ability to document and track service requests accurately.

Responsibilities

• Provide first-level support to end-users for IT-related issues.
• Troubleshoot hardware and software issues, ensuring minimal downtime.
• Manage service requests and incidents through the ticketing system.
• Assist in IT asset management and inventory tracking.
• Collaborate with other IT team members to improve support processes.

Skills

OS & hardware knowledge

Software applications knowledge

Documentation & ticketing

Education

Bachelor's degree in Computer Science / IT

Job description

Responsibilities

• Provide first-level support to end-users for IT-related issues.
• Troubleshoot hardware and software issues, ensuring minimal downtime.
• Manage service requests and incidents through the ticketing system.
• Assist in IT asset management and inventory tracking.
• Collaborate with other IT team members to improve support processes.

Requirements

• Educational Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field.
• Experience Level: 35 years of experience in IT support or service desk roles.
• Skills and Competencies: Strong knowledge of operating systems, hardware, and common software applications.
• Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
• Responsibilities and Duties: Ability to document and track service requests accurately.
• Working Conditions: Office environment with periodic remote work options available.