IT Service Desk Analyst. Salary upto 45K.

Recruitify_HR; Mandaluyong; On-site; PHP 360,000 - 600,000; Full time

Job summary

Recruitify HR is seeking an experienced IT Support Specialist in Metro Manila to be the first point of contact for IT service-related queries and issues. The role emphasizes effective problem solving and quick resolution to minimize downtime.

The ideal candidate has a Bachelor's degree in Computer Science or a related field, 3–5 years of IT support experience, and excellent communication and interpersonal skills to collaborate with the IT team and end users.

Qualifications

• Bachelors degree in Computer Science or related field.
• 3–5 years of IT support experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and multitask.

Responsibilities

• Act as the first point of contact for IT service queries and issues.
• Provide technical support for hardware and software via phone, email or in-person.
• Diagnose and troubleshoot issues to minimize downtime.
• Document and track issues using the ITSM system.
• Collaborate with IT team to resolve complex issues and improve service delivery.

Skills

Problem solving

Attention to detail

Excellent communication

Interpersonal skills

Education

Bachelor's degree in Computer Science or related field

Job description

• Act as the first point of contact for all IT service-related queries and issues.
• Provide technical support for hardware and software problems through phone, email, or in-person.
• Diagnose and troubleshoot issues effectively, ensuring minimal downtime for end users.
• Document and track issues using the IT service management system.
• Collaborate with other IT team members to escape complex issues and improve service delivery.

Description

• Act as the first point of contact for all IT service-related queries and issues.
• Provide technical support for hardware and software problems through phone, email, or in-person.
• Diagnose and troubleshoot issues effectively, ensuring minimal downtime for end users.
• Document and track issues using the IT service management system.
• Collaborate with other IT team members to escape complex issues and improve service delivery.

Requirements

• Educational Qualifications: Bachelors degree in Computer Science or a related field.
• Experience Level: 3-5 years of relevant experience in an IT support role.
• Skills and Competencies: Strong problem-solving skills and attention to detail.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work under pressure and manage multiple tasks effectively.
• Working Conditions: May require occasionally working outside of regular hours to resolve urgent issues.