IT Service Delivery Associate Manager (SAP MM)

Rebisco Group Of Companies; Philippines; On-site; PHP 650,000 - 900,000; Full time

Job summary

Rebisco Group Of Companies is seeking an IT Service Delivery Associate Manager (SAP MM) to provide frontline support for business systems and end-user concerns. The role involves incident handling, minor enhancements, documenting requests, and coordinating resolution efforts with vendors and internal IT teams.

You will work to translate business needs into system configurations, ensuring reliability, and will be based in Ortigas or Novaliches, Philippines.

Qualifications

• Bachelor's degree or higher in IT/CS/Business Admin or related field.
• 2+ years in IT service delivery, application or business systems support.
• Familiar with SAP or similar ERP and ITIL-based operations.

Responsibilities

• Provide frontline support for business systems and end-user concerns.
• Address incidents, document requests, and coordinate resolutions.
• Assist IT Service Delivery in evaluating business needs and translating them into system configurations.

Skills

IT service delivery

End-user support

Documentation

Education

Bachelor's degree in Information Technology/CS/Business Administration

Tools

SAP

ITIL ticketing system

Job description

With more than six decades of heritage, Rebisco continues to lead in the Biscuit category and the Philippine snack food industry, while expanding into meals, food solutions, and new markets worldwide.

Starting out with the desire to make delicious snacks that every Filipino family can afford, we've continued to build our delightful future – staying true to our promise of providing well-loved products and sharing moments of delight across the nation through our impactful work in Education, Hunger and Wellness, Sports, the Arts and Entertainment.

Working at Rebisco is just as delightful as the delicious products we offer the world. We are searching for talented and innovative people to join us with the passion to learn, grow their career with purpose, and create a difference together as one team.

Role Overview:

Primary Function: We’re looking for an IT Service Delivery Associate Manager (SAP MM) to join our team and make an impact by providing frontline support for business systems and end-user concerns.

This role is responsible for addressing incidents, executing minor enhancements, documenting user requests, and coordinating resolution efforts. You will also support the IT Service Delivery team in evaluating the demands of the business owners, transform the essence into an abstract and algorithmic business model, and as such identify the use cases and transform them into logical and technical views, and then configure the I&T System in accordance with business process requirements. This position works closely with end users, vendors, and the internal IT team to maintain system reliability.

Job Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Industrial Engineering, or a related field
• At least 2 years of experience in IT service delivery, application support, or business systems support (preferably with SAP or similar ERP platforms)
• Understanding of business processes in any of the following: Manufacturing, Supply Chain
• Basic experience in SAP (or similar ERP), ticketing systems, and ITIL-based service operations
• Familiarity with system configuration, user access management, and change request documentation
• Understanding of business processes in any of the following: Manufacturing, Supply Chain, Sales, Finance (FICO), Project Systems/Funds Management, and Human Capital Management
• Basic experience in SAP (or similar ERP), ticketing systems, and ITIL-based service operations
• Familiarity with system configuration, user access management, and change request documentation
• Willing to be based in Ortigas or Novaliches

Preferred Qualifications:

• Experience in SAP Ariba is an advantage

Why Join Us

Rebisco's strong position in the Fast-Moving Consumer Goods industry and steady expansion mean more room for you to learn, grow, and make a delightful difference. We offer opportunities for career advancement and personal growth, including:

• Performance and development planning
• Skills and leadership training
• Wellness programs
• A collaborative culture where you can make a positive impact