IT Service Delivery Associate Manager (SAP MM)

Rebisco Group; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Rebisco Group in the Philippines seeks an IT Service Delivery Associate Manager (SAP MM) to provide frontline support for business systems and end-users, ensuring reliable operations across the organization. You will address incidents, coordinate resolutions, document requests, and translate business needs into SAP-based configurations, working closely with end users, vendors, and the internal IT team.

This pivotal role requires collaboration with cross-functional teams to optimize processes in

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Industrial Engineering, or related field.
• At least 2 years in IT service delivery, application support, or business systems support (preferably SAP or ERP).
• Understanding of Manufacturing and Supply Chain processes.
• Familiarity with SAP or similar ERP, ticketing systems, and ITIL service operations.

Responsibilities

• Provide frontline support for business systems and end-user concerns.
• Address incidents and coordinate resolution with IT Service Delivery team.
• Document user requests and translate business needs into system configurations.
• Collaborate with end users, vendors, and internal IT team to maintain system reliability.

Skills

IT Service Delivery

End‑User Support

ITIL processes

System Configuration

Change Management

Business Process Knowledge

Education

Bachelor's degree in IT/CS/Business/Industrial Eng

Tools

SAP MM

SAP Ariba

Ticketing Systems

ITSM Tools

Job description

With more than six decades of heritage, Rebisco continues to lead in the Biscuit category and the Philippine snack food industry, while expanding into meals, food solutions, and new markets worldwide.

Starting out with the desire to make delicious snacks that every Filipino family can afford, we've continued to build our delightful future – staying true to our promise of providing well-loved products and sharing moments of delight across the nation through our impactful work in Education, Hunger and Wellness, Sports, the Arts and Entertainment.

Working at Rebisco is just as delightful as the delicious products we offer the world. We are searching for talented and innovative people to join us with the passion to learn, grow their career with purpose, and create a difference together as one team.

Role Overview:

Primary Function: We’re looking for an IT Service Delivery Associate Manager (SAP MM) to join our team and make an impact by providing frontline support for business systems and end‑user concerns.

This role is responsible for addressing incidents, executing minor enhancements, documenting user requests, and coordinating resolution efforts. You will also support the IT Service Delivery team in evaluating the demands of the business owners, transform the essence into an abstract and algorithmic business model, and as such identify the use cases and transform them into logical and technical views, and then configure the I&T System in accordance with business process requirements. This position works closely with end users, vendors, and the internal IT team to maintain system reliability.

Job Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Industrial Engineering, or a related field
• At least 2 years of experience in IT service delivery, application support, or business systems support (preferably with SAP or similar ERP platforms)
• Understanding of business processes in any of the following: Manufacturing, Supply Chain
• Basic experience in SAP (or similar ERP), ticketing systems, and ITIL-based service operations
• Familiarity with system configuration, user access management, and change request documentation
• Understanding of business processes in any of the following: Manufacturing, Supply Chain, Sales, Finance (FICO), Project Systems/Funds Management, and Human Capital Management
• Basic experience in SAP (or similar ERP), ticketing systems, and ITIL-based service operations
• Familiarity with system configuration, user access management, and change request documentation
• Willing to be based in Ortigas or Novaliches

Preferred Qualifications:

• Experience in SAP Ariba is an advantage

Why Join Us?

Rebisco’s strong position in the Fast-Moving Consumer Goods industry and steady expansion mean more room for you to learn, grow, and make a delightful difference. We offer opportunities for career advancement and personal growth, including:

• Performance and development planning
• Skills and leadership training
• Wellness programs
• A collaborative culture where you can make a positive impact