SAP MM IT Service Delivery Lead (Associate Manager)

Rebisco Group Of Companies; Philippines; On-site; PHP 650,000 - 900,000; Full time

Job summary

Rebisco Group Of Companies is seeking an IT Service Delivery Associate Manager (SAP MM) to provide frontline support for business systems and end-user concerns. The role involves incident handling, minor enhancements, documenting requests, and coordinating resolution efforts with vendors and internal IT teams.

You will work to translate business needs into system configurations, ensuring reliability, and will be based in Ortigas or Novaliches, Philippines.

Qualifications

• Bachelor's degree or higher in IT/CS/Business Admin or related field.
• 2+ years in IT service delivery, application or business systems support.
• Familiar with SAP or similar ERP and ITIL-based operations.

Responsibilities

• Provide frontline support for business systems and end-user concerns.
• Address incidents, document requests, and coordinate resolutions.
• Assist IT Service Delivery in evaluating business needs and translating them into system configurations.

Skills

IT service delivery

End-user support

Documentation

Education

Bachelor's degree in Information Technology/CS/Business Administration

Tools

SAP

ITIL ticketing system

Job description

Rebisco Group Of Companies is seeking an IT Service Delivery Associate Manager (SAP MM) to provide frontline support for business systems and end-user concerns. The role involves incident handling, minor enhancements, documenting requests, and coordinating resolution efforts with vendors and internal IT teams.

You will work to translate business needs into system configurations, ensuring reliability, and will be based in Ortigas or Novaliches, Philippines.