SAP MM IT Service Delivery Lead

Rebisco Group; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Rebisco Group in the Philippines seeks an IT Service Delivery Associate Manager (SAP MM) to provide frontline support for business systems and end-users, ensuring reliable operations across the organization. You will address incidents, coordinate resolutions, document requests, and translate business needs into SAP-based configurations, working closely with end users, vendors, and the internal IT team.

This pivotal role requires collaboration with cross-functional teams to optimize processes in

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Industrial Engineering, or related field.
• At least 2 years in IT service delivery, application support, or business systems support (preferably SAP or ERP).
• Understanding of Manufacturing and Supply Chain processes.
• Familiarity with SAP or similar ERP, ticketing systems, and ITIL service operations.

Responsibilities

• Provide frontline support for business systems and end-user concerns.
• Address incidents and coordinate resolution with IT Service Delivery team.
• Document user requests and translate business needs into system configurations.
• Collaborate with end users, vendors, and internal IT team to maintain system reliability.

Skills

IT Service Delivery

End‑User Support

ITIL processes

System Configuration

Change Management

Business Process Knowledge

Education

Bachelor's degree in IT/CS/Business/Industrial Eng

Tools

SAP MM

SAP Ariba

Ticketing Systems

ITSM Tools

Job description

Rebisco Group in the Philippines seeks an IT Service Delivery Associate Manager (SAP MM) to provide frontline support for business systems and end-users, ensuring reliable operations across the organization. You will address incidents, coordinate resolutions, document requests, and translate business needs into SAP-based configurations, working closely with end users, vendors, and the internal IT team.

This pivotal role requires collaboration with cross-functional teams to optimize processes in