IT Operations & Security Lead

Sagility Philippines B.V Branch

Pavia

On-site

PHP 420,000 - 660,000

Full time

6 days ago

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Job summary

Sagility Philippines B.V Branch is seeking a capable IT Operations liaison to act as SPOC between the client and Sagility IT teams. The role focuses on troubleshooting client applications and Sagility systems while coordinating with client IT and the IT Service Desk.

The position requires effective communication, teamwork, and the ability to manage multiple responsibilities on shift. Applicants should have a 4–5 year engineering-related degree and 1–5 years in a call center environment, with

Qualifications

Graduate of a 4 to 5-year course, preferably in Engineering or similar fields.
At least 1–5 years of experience in a call center environment or similar function.
Able to communicate effectively with peers and client.
Willing to work on shift schedules including weekends and holidays.

Responsibilities

Act as a single point of contact (SPOC) between the end client, Operations team in Philippines, and Sagility IT team to streamline troubleshooting of client applications and Sagility applications.
Escalate concerns to the IT Service Desk when issues arise on the operations floor.
Ensure compliance with IT information security policies and procedures on the operations floor.
Regularly update and maintain hardware and software inventories and report shortfalls to management.
Troubleshoot and coordinate with end-users, Sagility IT, and client IT to maintain smooth operation of voice and data applications.