IT Operations & Service Delivery Lead

Sagility Philippines B.V Branch; Navais; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Sagility Philippines B.V Branch is seeking an IT Associate Manager to oversee IT services delivery and enhance customer satisfaction. The role requires leading an IT team, managing cross-platform environments (Mac, Linux, Windows), and steering projects on cloud and VDI infrastructure.

The incumbent will drive IT policy, conduct system audits, and design training for staff, while ensuring security and reliable operations in Iloilo.

Qualifications

• Bachelor’s degree in computer applications or engineering required.
• 4+ years IT management experience with 1–2 years in a leadership role.
• Experience across Mac, Linux, and Windows platforms.
• Experience with cloud and VDI infrastructure.

Responsibilities

• Overseeing and ensuring timely and efficient delivery of IT services.
• Run regular network/IT operations and security checks.
• Manage daily activities of the IT department and guide team members.
• Plan major IT projects including migrations, upgrades and outages.
• Develop IT policy and best-practice guides for the organization.
• Coordinate training programs and workshops for staff.

Skills

Network architecture

IT incident management

Multi-OS support

Cloud and VDI infra

Education

Bachelor's degree in computer applications

BE/B.Tech

Any Graduate

Job description

Sagility Philippines B.V Branch is seeking an IT Associate Manager to oversee IT services delivery and enhance customer satisfaction. The role requires leading an IT team, managing cross-platform environments (Mac, Linux, Windows), and steering projects on cloud and VDI infrastructure.

The incumbent will drive IT policy, conduct system audits, and design training for staff, while ensuring security and reliable operations in Iloilo.