Senior Ops Enablement & Quality Lead

Sagility Philippines B.V Branch; Quezon City; Sur place; PHP 700 000 - 1 000 000; Plein temps

Résumé du poste

Sagility Philippines B.V Branch is seeking an Operations Enablement Senior Supervisor in Quezon City to manage a team of onboarding, training, and quality professionals. The role focuses on developing and supporting a team aligned to specific business units, delivering training materials, and driving continuous improvement in customer interactions across calls, chat, and email channels.

You will oversee onboarding, calibration, and coaching activities, ensure quality evaluation, and partner with

Qualifications

• Oversee New Hire Onboarding logistics and access for support teams.
• Coach Quality Reviewers with coaching and shadowing.
• Lead calibration sessions with OE Team and partners to align quality standards.
• Deliver Quality Talks during onboarding for new hires.
• Interpret reports to drive performance improvements.

Responsabilités

• Arrange and lead New Hire Onboarding activities.
• Facilitate calibration sessions with OE Team, US peers, and Ops partners.
• Conduct “Review the Reviewer” coaching sessions to upskill Quality Reviewers.
• Lead Quality Talks for new hires and explain guidelines.
• Interpret data and provide insights to leaders for improvements.

Connaissances

Team leadership

Quality assurance

Training & onboarding

Performance coaching

Description du poste

Sagility Philippines B.V Branch is seeking an Operations Enablement Senior Supervisor in Quezon City to manage a team of onboarding, training, and quality professionals. The role focuses on developing and supporting a team aligned to specific business units, delivering training materials, and driving continuous improvement in customer interactions across calls, chat, and email channels.

You will oversee onboarding, calibration, and coaching activities, ensure quality evaluation, and partner with