Frontline IT Support Specialist (Entry-Level)

Staff Domain Inc; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

HMO, Dental, and Life Insurance

Leaves: Birthday, Vacation, Medical, M

Team Building & Year-End Party

Job summary

Staff Domain Inc is seeking an IT Administrator (Entry-Level) to join our on-site Clark Center team. You will support day-to-day IT operations, assist end-users, and help keep desktops, printers, and network access up and running.

This role offers hands-on onboarding, ticket-based support, and collaboration with cross-functional teams across shifts to ensure high system availability in a fast-paced BPO environment.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.
• 0-2 years of IT support or service desk experience (BPO experience is a plus).
• Basic knowledge of Windows OS, Microsoft 365, and common business applications.
• Familiarity with computer hardware, peripherals, and basic networking concepts.
• Strong customer service mindset and ability to work in a fast-paced environment.

Responsibilities

• Provide first-level technical support for agents and staff via tickets, chat, or walk-up.
• Log, update, and resolve tickets within SLAs.
• Set up workstations and provide account access for new hires.
• Assist onboarding and offboarding, including password resets and access provisioning.
• Monitor uptime and assist in maintaining production floor IT systems.
• Coordinate with network, systems, and applications teams to resolve incidents.

Skills

Windows OS

Microsoft 365

IT support

Hardware

Networking

Troubleshooting

Education

Diploma/Degree in IT

Tools

Datto RMM

Active Directory

ServiceNow

Zendesk

Fortinet

Aruba

Unifi

Job description

Staff Domain Inc is seeking an IT Administrator (Entry-Level) to join our on-site Clark Center team. You will support day-to-day IT operations, assist end-users, and help keep desktops, printers, and network access up and running.

This role offers hands-on onboarding, ticket-based support, and collaboration with cross-functional teams across shifts to ensure high system availability in a fast-paced BPO environment.