ACE Luzon - IT Internship 2026

Concentrix; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Concentrix is seeking an ACE Luzon IT Intern for 2026 to support IT Operations in daily production tasks and provide advanced system-level support across hardware and software. The role will involve acting as the IT liaison to site leaders, coordinating with engineering teams, and performing routine maintenance, upgrades, and security tasks at the Quezon City site.

The internship emphasizes strong technical skills, the ability to work under pressure, and clear English communication to resolve

Qualifications

• Experience working in an IT help desk environment and meeting targets.
• Strong technical skills with multi-user OS, hardware and software installation, configuration and maintenance.
• Excellent written and verbal English communication.

Responsibilities

• Represent IT in front of Site Leaders.
• Coordinate with different portfolio and engineering workgroups.
• Provide telephony support: installation and troubleshooting of phones and voicemail.
• Perform hardware and software upgrades to peripherals.
• Handle break/fix engagements and resolve tech issues for internal/external clients.
• Maintain and submit reports of hardware/software inventory by site and system.
• Perform site maintenance and safety checks of equipment.
• Ensure antivirus definitions and Microsoft patches are updated.
• Resolve trouble tickets and work orders promptly; make independent corrections as needed.
• Tests backups for onsite servers and manage security analyses.

Skills

IT help desk

Multi-tasking

English communication

Self-starter

Job description

Job Title: ACE Luzon - IT Internship 2026 Job Description IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities

• Represents IT in front of Site Leaders.
• Coordinates as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated.
• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
• Performs\Tests backup for the onsite servers.
• Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ….)
• Local Change Management for Infrastructure, Application and Security
• Remote Application and software Management
• Business continuity plan testing and recommendation
• Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room)
• Analyse WIFI intrusion with CDOC, manage WIFI access and PW
• Manage the Video Conference Room (access control)
• Clients and CNX application implementation
• CNX Local Bots and automation implementation
• Support Network Data and Voice implementation.

Candidate Profile

• Experience working within an IT help desk environment working to targets
• Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance
• Strong communication skills, both written and verbal (English Language)
• Demonstrated ability to multi-task and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail

Career Framework Role Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.

Location: PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type: Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.