IT Operations Intern: Systems, Security & Infrastructure

Uc Bcf; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Uc Bcf in the Philippines is seeking an IT Operations professional to support system-level operations at the Quezon City site. You will handle telephony, security, backups, and infrastructure management, working closely with site leaders and technical teams to ensure reliable service.

The role requires strong English communication, multi-tasking ability, and a proactive, detail-oriented approach to incident response and change management in a fast-paced environment.

Qualifications

• Experience in an IT help desk environment with target-driven performance.
• Strong technical skills related to operating systems, hardware, and software tools.
• Excellent written and verbal English communication.

Responsibilities

• Represent IT in front of Site Leaders.
• Coordinate as smart hands with portfolio and engineering workgroups.
• Provide telephony support including installation and troubleshooting of telephone sets and voice mailboxes.
• Perform hardware and software upgrades to peripheral equipment.
• Attend break/fix engagements for technology-related problems.
• Prepare and submit records of hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated.
• Spend 60%-70% of time clearing trouble tickets and work orders.
• Perform and test backups for onsite servers.
• Act as security analyst applying security controls and local security analysis.
• Manage local change management for infrastructure, application, and security.
• Handle remote application and software management.
• Conduct business continuity plan testing and provide recommendations.
• Control and manage all IT and infrastructure rooms.
• Analyze WiFi intrusion and manage access and passwords.
• Manage video conference room access control.
• Implement CNX applications and local bots.

Skills

IT help desk experience

Multi-user operating systems

Hardware

Software maintenance

English proficiency

Tools

Telephone systems

Security tools

Backup and recovery

Job description

Uc Bcf in the Philippines is seeking an IT Operations professional to support system-level operations at the Quezon City site. You will handle telephony, security, backups, and infrastructure management, working closely with site leaders and technical teams to ensure reliable service.

The role requires strong English communication, multi-tasking ability, and a proactive, detail-oriented approach to incident response and change management in a fast-paced environment.