IT Operations Analyst

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A recruitment firm is seeking a skilled analyst to oversee a team in Taguig. This role requires experience in revenue monitoring, knowledge of ITIL principles, and familiarity with ticketing systems. Candidates should be willing to work shifts, including weekends. The position offers opportunities to train team members and analyze data trends to enhance operational efficiency.

Qualifications

• At least 2-4 years of experience in a related field.
• Previous experience in a leadership or senior analyst role is a plus.
• Willing to work on required shifts, including evenings and weekends.

Responsibilities

• Oversee daily activities of analysts.
• Act as the first escalation point for critical alerts.
• Train and mentor team members on best practices.
• Compile reports on revenue fluctuations and alerts.

Skills

Basic knowledge of networking

Experience in revenue monitoring

Familiarity with ITIL framework

Familiarity with ticketing systems

Experience with monitoring tools

Education

Bachelor's degree

Tools

Jira

ServiceNow

Job description

Job Overview

On-site - Taguig. 1-3 Yrs Exp. Bachelor. Full-time.

Qualifications

• Basic knowledge of networking, server concepts and incident response principles.
• At least 2-4 years of experience in revenue monitoring, alert triage, or a related field.
• Familiar with ITIL framework or have undergone ITIL foundation training
• Familiarity on ticketing systems (i.e. Jira, ServiceNow, etc.)
• Previous experience in a leadership or senior analyst role is a plus
• Experience with monitoring tools, dashboards, and data analysis platforms.
• May require shift-based work or on-call support for critical issues.
• Willing to work on a required shift, including evenings, weekends, and holidays, depending on business needs.

Responsibilities

• Oversee the daily activities of analysts, ensuring all monitoring tasks are performed efficiently.
• Act as the first escalation point for analysts when revenue drops or critical alerts arise.
• Assist the team with investigations, troubleshooting, and identifying resolutions.
• Ensure revenue trends and alerts are being actively monitored and analyzed.
• Review flagged anomalies and validate findings before escalating to the Manager or other teams.
• Maintain detailed documentation of incidents, investigations, and resolutions.
• Coordinate with other departments to resolve minor issues before escalating to the appropriate department.
• Identify inefficiencies in monitoring processes and recommend enhancements.
• Train and mentor team members on best practices, tools, and troubleshooting techniques.
• Ensure compliance with escalation protocols and incident response procedures.
• Compile and review reports on revenue fluctuations, alert trends, and issue resolution metrics.
• Assist in preparing detailed reports for upper-level officers.

Working Location

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Recruitment Specialist We Search @ Searchers & Staffers Corp.

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