IT Operations Lead: Systems & Support Oversight

Philippine Vending Corporation; Pasig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Life Insurance

Health Management Organization (HMO)

Office Parties

Job Training

Job summary

A leading vending company based in Pasig is seeking an IT Supervisor to oversee IT operations and manage support personnel. The role includes ensuring efficient IT systems and services along with leading the IT support staff. Ideal candidates must have 4–6 years of experience in IT support with at least 1–2 years in a supervisory position. Strong knowledge in Windows Server, Active Directory, and networking is required. This position offers a full-time career with government-mandated benefits.

Qualifications

• At least 4–6 years of experience in IT support or system administration, with 1–2 years in a leadership role.
• Experience in managing IT support/helpdesk operations.
• Familiarity with backup and recovery systems.

Responsibilities

• Supervise daily IT operations and ensure timely resolution of IT issues.
• Lead and manage IT support staff through task assignment and monitoring.
• Monitor IT systems and network performance for availability.

Skills

Windows Server

Active Directory

Networking

ITIL & IT Service Management

Problem-solving

Leadership

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Network devices (switches, routers, firewalls)

Job description

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Others

Office Parties

Professional Development

Job Training

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TheIT Supervisoris responsible for overseeing IT operations, managing support personnel, and ensuring all IT systems and services are functioning efficiently. This role ensures continuity of service and supports the organization’s daily operations through effective IT management.

JOB REQUIREMENTS

• Candidate must be a college graduate (BS IT / Computer Science / Computer Engineering or related)
• At least 4–6 years of experiencein IT support, infrastructure, or system administration, withat least 1–2 years in a supervisory or leadership role.
• Strong knowledge in Windows Server, Active Directory, and networking.
• Ex perience in managing IT support/helpdesk operations
• Knowledge in network devices (switches, routers, firewalls)
• Experience in backup and recovery systems
• Familiarity with Microsoft 365 administration
• Incident management and troubleshooting
• Knowledgeable in ITIL & IT Service Management
• Leadership and team management skills
• Strong problem-solving and decision-making ability
• Ability to work under pressure
• High accountability and initiative

JOB RESPONSIBILITIES

• Supervise daily IT operations and ensure timely resolution of IT issues
• Lead and manage IT support staff (task assignment, monitoring, coaching)
• Monitor IT systems, network performance, and infrastructure availability
• Ensure compliance with IT policies, procedures, and security standards
• Coordinate with vendors and service providers
• Prepare reports on IT performance, incidents, and improvements

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HR Officer Philippine Vending Corporation

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