Cloud Operations Support Analyst

Risewave Consulting Inc.; Taguig; Hybrid; PHP 781,200 - 1,004,400; Full time

Job summary

A global technology consulting firm based in Taguig is searching for a professional to provide support for AWS, OCI, and Azure cloud technologies. The successful candidate will join a rotating shift team, offer software application deployment, and maintain incident requests. Candidates should have strong analytical skills and experience in multiple platforms and cloud technology, with excellent communication skills being essential for client interactions. This role offers a hybrid work arrangement and is ideal for individuals looking to further develop their career in the tech sector.

Qualifications

• Extensive experience in cloud technologies support.
• Experience in rotating shift systems.
• Ability to communicate technical issues effectively.

Responsibilities

• Provide software application deployment and support.
• Manage incident requests and escalate as necessary.
• Develop knowledge of ServiceNow for managing incidents.

Skills

Good understanding of Server Patching Process

Experience in multiplatform VMware, Linux and Windows server virtualization

Hands-on expertise in networking, storage and system integration

Excellent communication/organization skills

Excellent troubleshooting skills

Proficiency in Windows Server Operating system with PowerShell Scripting

Solid understanding of IP networking and IP devices

Ability to juggle multiple tasks with competing priorities

Strong educational level or Service Management qualification

Knowledge of Cloud Computing

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Azure

Vmware certification

Job description

Hybrid - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Work Arrangement: Rotating Shift (Hybrid - 3x a week)

Work Location: BGC, Taguig

Job Description:

The following are key responsibilities we are looking for BUT we are keen to recruit talented individuals who have a learning agility and looking to develop their career further.

• Provide Patching, Deployment and pre and post support for software applications releases working in a global team providing 24/7 support using an 8-hour revolving shift pattern. You will report to a Team Leader with other analysts within a specific shift.
• Provide L1-L3 type support to AWS/OCI/Azure Cloud maintenance related tasks and activities
• Manage all incident requests for within the shift that have been allocated. Escalation of any incidents to team leader.
• Determine root cause analysis, resolve and communicate solutions to customers with support of Team Leader.
• Develop personal competency of the ServiceNow product and build knowledge so functionality can be used to manage incidents and report performance.
• Build knowledge of the products and processes to ensure the right level of competency is achieved to support the applications/client’s expectations and personal growth.
• Achieve personal performance measures, adhering to SLA’s and agreed standards/processes that always provide excellent customer service.
• Work in parameters of the scheduled shift patterns/working times and provide backup support to other teams to meet the needs of the business/client expectations.
• Produce regular reporting of performance, KPI’s and specific SLA’s to track overall service.
• Take part in regular Incident Management reviews/audits/surveys to develop improvements based on lessons learned/survey feedback.
• Network with other support teams to share best practice and develop experience.
• Continuously learn and develop skills in Microsoft Azure Technologies
• Take part or lead in development of innovations and improvement plans

Qualifications:

• Good Understanding of Server Patching Process
• Extensive experience in multiplatform VMware, Linux and Windows server virtualization
• Hands on expertise in networking, storage and system integration.
• Experience in supporting Cloud technologies
• Excellent communication/organization skills, command of business English
• Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.
• Experience of reporting technical, functional and operational problems and resolutions to the development team.
• Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
• Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
• Excellent troubleshooting skills and a proactive attitude in resolving technical issues.
• Proficiency in Windows Server Operating system with PowerShell Scripting skills.
• Solid understanding of IP networking and IP devices.
• Ability to juggle multiple tasks with competing priorities.
• Strong educational level or Service Management qualification
• Working knowledge of Service Management products like ServiceNow
• Other non-English languages would be useful
• Knowledge of Cloud Computing and an interest in developing knowledge, achieving certification and developing in this field.

Qualifications/Experience that would be advantageous for the position:

• Familiarity with ITILv3 or ITIL v4
• Vmware certification
• ServiceNow
• Any other platform certification

#Wearehiring

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