Noc Assistant (Alert Triage Analyst) Bgc, Taguig - Onsite

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO

Job summary

We Search @ Searchers & Staffers Corp. in Taguig is hiring a NOC (Network Operations Center) / Network Monitoring Assistant to monitor websites, apps, and systems using specialized tools for international clients; the focus is on application monitoring rather than hardware.

The role requires a Bachelor's degree in IT or Computer Science, hands-on experience with monitoring and ticketing systems, and strong English communication. You must be onsite in BGC, Taguig and ready for shifting schedules.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field
• Hands-on experience in software, website, or application monitoring in a NOC, BPO, or similar environment
• Skilled in using monitoring tools and ticketing systems
• Strong attention to detail and ability to quickly detect issues
• Comfortable communicating in English, as the role involves working with international clients
• Willing to work onsite in BGC, Taguig
• Open to shifting schedules

Responsibilities

• Monitor websites, applications, and systems using software-based tools
• Detect, assess, and respond to incidents, alerts, or performance issues
• Perform initial troubleshooting and elevate cases when necessary
• Log and update incidents through ticketing systems
• Coordinate with internal teams to maintain smooth operations
• Follow maintenance schedules and assist in system updates
• Support global clients while adhering to international standards

Job description

NOC Assistant (Alert Triage Analyst) BGC, Taguig - Onsite

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Insurance Health & Wellness

HMO

• We are hiring a NOC (Network Operations Center) / Network Monitoring Assistant
• The role involves monitoring software and website systems using specialized tools, detecting incidents, and responding to alerts from international clients. This position focuses on application and system monitoring rather than hardware or connectivity troubleshooting.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field
• Hands-on experience in software, website, or application monitoring in a NOC, BPO, or similar environment
• Skilled in using monitoring tools and ticketing systems
• Strong attention to detail and ability to quickly detect issues
• Comfortable communicating in English, as the role involves working with international clients
• Willing to work onsite in BGC, Taguig
• Open to shifting schedules

Responsibilities

• Monitor websites, applications, and systems using software-based tools
• Detect, assess, and respond to incidents, alerts, or performance issues
• Perform initial troubleshooting and elevate cases when necessary
• Log and update incidents through ticketing systems
• Coordinate with internal teams to maintain smooth operations
• Follow maintenance schedules and assist in system updates
• Support global clients while adhering to international standards

Client Overview

• The company is part of a global network of service centers in Malaysia, Hong Kong, Taipei, Kaohsiung, and a tech hub in San Francisco.

ServiceNow Network Monitoring Jira