IT Service Desk - Paranaque City - 1 year SD experience

Strategic Networks, Inc.; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology service provider is hiring for an IT Service Desk position in Parañaque City. The ideal candidate is an IT fresh graduate or has relevant internship experience. Responsibilities include providing technical support in a call center environment and ensuring high levels of customer satisfaction. An immediate start is required. This role offers an engaging work atmosphere and opportunities for professional growth.

Qualifications

• Fresh graduates in IT with relevant experience are welcome, specifically for this role.
• Experience in a call center setting preferred.
• Ability to work flexible hours.

Responsibilities

• Provide technical support on hardware and software issues.
• Drive customer satisfaction through service excellence.
• Maintain client database by entering information.
• Prepare daily, weekly, and monthly reports.

Skills

Technical support

Service Desk experience

Call center environment

Customer satisfaction

Team management

Education

Relevant internship/work experience

Open to IT Fresh Graduates

Tools

Ticketing Tool

Remote Access Tool

Job description

Overview

Strategic Networks, Inc.

IT Service Desk - Paranaque City - 1 year SD experience

Responsibilities

• Primarily work in a call-center type of work environment.
• Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
• Ability to work flexible hour/s or flexible shift
• Determine requirements and/or root cause of technical issues by working with end-user.
• Answer inquiries by clarifying issues; researching, and providing information.
• Resolve problems by clarifying issues; researching and exploring answers.
• Fulfill requests by clarifying desired information; researching, locating and providing information.
• Maintain client database by entering information.
• Keep equipment operational by following established procedures; reporting
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Ensure customer calls are properly logged for continuous improvement.
• Learn to be proficient in service and repair of all systems (current, new and updates).
• Prepare needed daily, weekly and monthly reports.
• Handle a team or group of engineers
• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

Qualifications

• OPEN to IT FRESH GRADUATES with relevant internship/work experience required for this role

Availability & Location

• Any time
• This job requires an immediate start
• WORK LOCATION: UDENNA TOWER, BGC Taguig

Technical Skills

Ticketing Tool, Remote Access Tool

HR / Company

HR Officer Strategic Networks, Inc.

Working Location

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