It Officer Iii

Austal Philippines; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Austal Philippines is seeking an IT Officer III to support the corporate IT team and local site IT needs at the PSO location. You will assist with IT systems, infrastructure, printers, servers, CAD machines, network and communications, and provide on-site helpdesk services.

The role requires strong knowledge of Windows OS, Office 365, SCCM, SharePoint, and ITIL processes, with hands-on experience in networking and security policies.

Qualifications

• B.S. Computer Science, Computer Engineering, Information Technology or similar degrees.
• Preferably with 5 years of systems or IT experience including system support, integration, design, analysis and implementation.
• Practical knowledge of print queue and printer setup.
• Working knowledge of Office365 administration.
• Working knowledge of Microsoft Operating Systems (Windows 10, Windows Server, VMWare).
• Practical knowledge of networking, including TCP/IP, Cisco switching and routing, Wireless networking and internet security and connectivity.
• Working knowledge of ITIL service desk processes and incident/change/ configuration management.
• Experience in applications such as Pronto, 2 Interact, SharePoint, Microsoft SCCM.
• ITIL V3 foundation or practitioner qualifications; Cisco/ Microsoft certifications are a plus.

Responsibilities

• Manage an IT helpdesk, logging all requests into the corporate helpdesk system, and assigning to the appropriate resolution queues.
• Providing initial fault diagnosis and triage for minor issues, and coordinating with other level 2 and 3 resources to resolve major issues.
• Facilitate communication between the global IT team and the PSO operations, including outage notices.
• Create and maintain configuration records for all IT assets on site.
• Assist the IT team in ensuring Information Security policies are communicated and enforced at the local site.

Skills

Printer management

Windows OS

Networking basics

Incident management

Helpdesk support

Education

B.S. Computer Science / Computer Engineering / Information Technology

Tools

Pronto

2 Interact

SharePoint

Microsoft SCCM

Office 365

Windows Server

Job description

About The Role

About the job IT Officer III

The purpose of this role is to assist the corporate IT team to support the IT systems and related IT infrastructure (Printers, Servers, CAD Machines, Network and Comms), plus provide a local IT helpdesk service for the PSO site to log and manage requests for service and new requirements.

Key Responsibilities

• Manage an IT helpdesk, logging all requests into the corporate helpdesk system, and assigning to the appropriate resolution queues
• Providing initial fault diagnosis and triage for minor issues, and co-ordinating with other level 2 and level 3 resources to resolve and fix major issues as part of the Global IT team
• Facilitate communication between the group IT team and the PSO operations, including broadcasting any outage notices
• Create and maintain configuration records for all IT assets on site
• Assist the IT ISECO in ensuring Information Security policies are communicated, and enforced at the local site

Qualifications & Experience

• B.S. Computer Science, Computer Engineering, Information Technology or similar degrees
• Preferably with 5 years of systems or IT experience including system support, integration, design, analysis and implementation.
• Practical knowledge of print queue and printer setup
• Working knowledge of Office365 administration
• Working knowledge of Microsoft Operating Systems (Windows 10, Windows Server, VMWare)
• Practical knowledge of networking, including TCP/IP, Cisco switching and routing, Wireless networking and internet security and connectivity
• Working knowledge of the processes and procedures of an ITIL service desk function, with demonstrable knowledge of Incident, Issue, Problem, Change and Configuration management procedures.
• Experience in applications such as Pronto, 2 Interact, SharePoint, Microsoft SCCM
• ITIL V3 foundation or practitioner qualifications
• Cisco Qualifications or training towards CCENT, CCNA, CCDA, CCNP, or other.
• Microsoft Certifications such as MCSE, MCP, or other

Note: Interested applicants are required to submit the following:

• Application letter and detailed resume (showing relevant evidence where above duties have been performed)
• Copy of Diploma and/or bachelor's degree (whichever is applicable)
• Any other relevant licenses and certifications

Why Austal

• Competitive compensation and benefits package.
• Professional development and training opportunities.
• A supportive and dynamic work environment.
• Opportunities for career advancement within our growing organisation.