IT Administration Officer

Connect OS; Mandaluyong; On-site; PHP 390,600 - 502,200; Full time

Job summary

A technology service provider is seeking an I.T Administration Officer to manage a variety of IT services and documentation needs. The role involves ensuring quality customer service, maintaining records, and coordinating with vendors. The ideal candidate should have excellent communication skills, a basic understanding of IT infrastructure, and proficiency in MS Excel. This position requires strong organizational skills and the ability to work collaboratively within a dynamic environment, ultimately delivering exceptional service.

Qualifications

• Demonstrated focus on customer service excellence.
• Excellent telephone manner and language communication skills.
• Basic understanding of IT infrastructure and technologies.
• Skilled in MS Excel (populating and maintaining spreadsheets).
• Highly organized with an ability to prioritize and multitask.

Responsibilities

• Order and maintain records of telecommunication and data services.
• Ensure all IT accounts are paid in full and on time.
• Communicate with vendors when required.
• Work closely with IT teams to deliver exceptional services.

Skills

Customer service excellence

Telephone communication skills

Basic IT infrastructure knowledge

MS Excel skills

Self-motivation

Organizational skills

Analytic skills

Education

Completion of Year 12 (VCE)

Certificate in Business Administration

Job description

The I.T Administration Officer’s role is to request, organise and process a range of I.T services and documents for the Client.

This is done while working amongst a team of ITAdministration Officers by retrieving our customers’ requirements and contacting our vendors to organise the relevant services.

The officer is also responsible for retrieving, maintaining and processing documents related to various IT services, accounts, invoices, job sheets, expenses and licensing.

Reporting directly to IT Vendor Manager the officer will need to ensure responsibilities are completed successfully and delivered in full.

KeyResponsibilities

• Order and maintain records of telecommunication and data services
• - Telephone, Cellular, FAX, NBN, Fibre, ADSL
• Ensure all IT accounts are paid in full and on time
• - Retrieve, record and process IT invoices
• - Communicate with vendors when required
• Process management requirements
• - Expense forms, Travel, Accommodation, Meetings
• Evaluating and processing of external documentation
• Work closely with other IT department teams and various departments internally to deliver exceptional services across the business
• Establish and maintain strong relationships with all stakeholders of the business and vendors
• Demonstrate great teamwork and foster positive communication with all colleagues
• Promote and demonstrate a ‘can do’ attitude

GeneralResponsibilities

• Provide quality information to the IT Operations Manager in all areas of responsibilities
• Aid assistance and support to other team members in performance of their roles and responsibilities
• Act in accordance with all policies, procedures, practices and guidelines
• Take all reasonable care for your own and others' safety and wellbeing
• Always maintain the highest standard of privacy and confidentiality

Qualifications,Experience and Skillsets

• Demonstrated focus on customer service excellence
• Excellent telephone manner and language communication skills
• Basic understanding of IT infrastructure and technologies
• Completion of Year 12 (VCE) preferred
• Certificate in Business Administration highly regarded
• Skilled in MS Excel (populating and maintaining spreadsheets)
• Demonstrated high degree of self-motivation
• Must possess strong written and verbal communication skills
• Highly organized and with an ability to prioritize and multitask
• A preparedness to take the initiative and a strong desire to achieve results
• Excellent analytic skills and the ability to make major decisions
• A preparedness to take the initiative and a strong desire to achieve results
• Able to adapt to the demands of our agile and rapid environment