IT Officer III

Austal Philippines Pty Limited; Balamban; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional development and training

Supportive and dynamic work culture

Career advancement opportunities

Job summary

Austal Philippines Pty Limited is seeking an IT Helpdesk/IT Support Specialist to assist the corporate IT team with systems, infrastructure, and local user support at the PSO site in Cebu. You will log requests, perform initial diagnostics, and coordinate with global IT teams to resolve issues.

Ideal candidates have 5+ years in IT service delivery, strong Office 365 and Windows skills, plus ITIL experience. Relevant Cisco/VMware/SharePoint credentials are a plus.

Qualifications

• B.S. Computer Science, Computer Engineering, Information Technology or similar degrees.
• 5 years of systems or IT experience including system support, integration, design, analysis and implementation.
• Experience with print queue and printer setup.
• Working knowledge of Office365 administration and Microsoft Operating Systems (Windows 10, Windows Server, VMware).
• Practical knowledge of networking including TCP/IP, Cisco switching/routing, wireless networking and internet security.

Responsibilities

• Manage an IT helpdesk, logging all requests into the corporate helpdesk system.
• Provide initial fault diagnosis and triage and coordinate with Level 2/3 resources for major issues.
• Facilitate communication between the group IT team and PSO operations, including outage notices.
• Create and maintain configuration records for all IT assets on site.
• Assist in ensuring Information Security policies are communicated and enforced at the local site.

Skills

TCP/IP networking

ITIL service desk

Printer setup

Office365 administration

Windows OS administration

Networking troubleshooting

Education

B.S. Computer Science

B.S. Computer Engineering

Information Technology or equivalent

Tools

Office 365

Windows 10

Windows Server

VMware

Pronto

2 Interact

SharePoint

Microsoft SCCM

Cisco CCNA/CCNP training

MCSE

Job description

About the role

The purpose of this role is to assist the corporate IT team to support the IT systems and related IT infrastructure (Printers, Servers, CAD Machines, Network and Comms), plus provide a local IT helpdesk service for the PSO site to log and manage requests for service and new requirements.

Key Responsibilities

• Manage an IT helpdesk, logging all requests into the corporate helpdesk system, and assigning to the appropriate resolution queues
• Providing initial fault diagnosis and triage for minor issues, and co-ordinating with other level 2 and level 3 resources to resolve and fix major issues as part of the Global IT team
• Facilitate communication between the group IT team and the PSO operations, including broadcasting any outage notices
• Create and maintain configuration records for all IT assets on site
• Assist the IT ISECO in ensuring Information Security policies are communicated, and enforced at the local site

Qualifications & Experience

• B.S. Computer Science, Computer Engineering, Information Technology or similar degrees
• Preferably with 5 years of systems or IT experience including system support, integration, design, analysis and implementation.
• Practical knowledge of print queue and printer setup
• Working knowledge of Office365 administration
• Working knowledge of Microsoft Operating Systems (Windows 10, Windows Server, VMWare)
• Practical knowledge of networking, including TCP/IP, Cisco switching and routing, Wireless networking and internet security and connectivity
• Working knowledge of the processes and procedures of an ITIL service desk function, with demonstrable knowledge of Incident, Issue, Problem, Change and Configuration management procedures.
• Experience in applications such as Pronto, 2 Interact, SharePoint, Microsoft SCCM
• ITIL V3 foundation or practitioner qualifications
• Cisco Qualifications or training towards CCENT, CCNA, CCDA, CCNP, or other.
• Microsoft Certifications such as MCSE, MCP, or other

Note: Interested applicants are required to submit the following

• Application letter and detailed resume (showing relevant evidence where above duties have been performed)
• Copy of Diploma and/or bachelor's degree (whichever is applicable)
• Any other relevant licenses and certifications

Why Austal?

• Competitive compensation and benefits package.
• Professional development and training opportunities.
• A supportive and dynamic work environment.
• Opportunities for career advancement within our growing organisation.