IT Officer III

Austal Philippines; Balamban; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Supportive and dynamic work环境

Career advancement opportunities

Job summary

Austal Philippines is seeking an IT Officer III to support corporate IT systems and local IT infrastructure in Cebu. You will manage the IT helpdesk, handle initial fault triage, and coordinate with global IT teams to resolve major issues, while maintaining asset records and security policies.

Ideal candidates have strong Office365 and Windows Server experience, ITIL familiarity, and Cisco/networking knowledge, with 5 years of relevant experience preferred.

Qualifications

• B.S. Computer Science, Computer Engineering, Information Technology or similar degrees.
• Preferably with 5 years of systems or IT experience including system support, integration, design, analysis and implementation.
• Practical knowledge of print queue and printer setup.
• Working knowledge of Office365 administration.
• Working knowledge of Microsoft Operating Systems (Windows 10, Windows Server, VMware).
• Practical knowledge of networking, including TCP/IP, Cisco switching and routing, Wireless networking and internet security and connectivity.
• Working knowledge of the ITIL service desk processes (Incident, Issue, Problem, Change and Configuration management).
• Experience with Pronto, 2 Interact, SharePoint, Microsoft SCCM.
• ITIL V3 foundation or practitioner qualifications.
• Cisco Qualifications or training towards CCENT, CCNA, CCDA, CCNP, or other.
• Microsoft Certifications such as MCSE, MCP, or other

Responsibilities

• Manage an IT helpdesk, logging all requests into the corporate helpdesk system, and assigning to appropriate resolution queues.
• Provide initial fault diagnosis and triage for minor issues, coordinating with level 2 and 3 resources for major issues.
• Facilitate communication between the group IT team and the PSO operations, including outage notices.
• Create and maintain configuration records for all IT assets on site.
• Assist IT ISECO in ensuring Information Security policies are communicated and enforced at the local site.

Skills

Printer setup

Office365 admin

Windows & VMware

TCP/IP networking

ITIL service desk

Cisco networking

SharePoint

Pronto

2 Interact

Microsoft certs

CCNA/CCNP training

Education

B.S. Computer Science/ Computer Eng/ Information Technology

ITIL V3 foundation

Tools

Pronto

Interacts

SharePoint SCCM

MCSE MCP

Job description

About The Role

About the job IT Officer III

The purpose of this role is to assist the corporate IT team to support the IT systems and related IT infrastructure (Printers, Servers, CAD Machines, Network and Comms), plus provide a local IT helpdesk service for the PSO site to log and manage requests for service and new requirements.

Key Responsibilities

• Manage an IT helpdesk, logging all requests into the corporate helpdesk system, and assigning to the appropriate resolution queues
• Providing initial fault diagnosis and triage for minor issues, and co-ordinating with other level 2 and level 3 resources to resolve and fix major issues as part of the Global IT team
• Facilitate communication between the group IT team and the PSO operations, including broadcasting any outage notices
• Create and maintain configuration records for all IT assets on site
• Assist the IT ISECO in ensuring Information Security policies are communicated, and enforced at the local site

Qualifications & Experience

• B.S. Computer Science, Computer Engineering, Information Technology or similar degrees
• Preferably with 5 years of systems or IT experience including system support, integration, design, analysis and implementation.
• Practical knowledge of print queue and printer setup
• Working knowledge of Office365 administration
• Working knowledge of Microsoft Operating Systems (Windows 10, Windows Server, VMWare)
• Practical knowledge of networking, including TCP/IP, Cisco switching and routing, Wireless networking and internet security and connectivity
• Working knowledge of the processes and procedures of an ITIL service desk function, with demonstrable knowledge of Incident, Issue, Problem, Change and Configuration management procedures.
• Experience in applications such as Pronto, 2 Interact, SharePoint, Microsoft SCCM
• ITIL V3 foundation or practitioner qualifications
• Cisco Qualifications or training towards CCENT, CCNA, CCDA, CCNP, or other.
• Microsoft Certifications such as MCSE, MCP, or other

Why Austal?

• Competitive compensation and benefits package.
• Professional development and training opportunities.
• A supportive and dynamic work environment.
• Opportunities for career advancement within our growing organisation.