IT Infrastructure & Service Operations Associate

RCBC; Muntinlupa; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

RCBC in Metro Manila invites you to join our IT team as an IT infrastructure and systems specialist. You will oversee planning, organizing, and executing infrastructure in line with bank standards and regulatory compliance, while supporting and maintaining existing applications and developing new technical solutions.

You will drive efficiency, support technology implementations, engage with clients to deliver excellent service, and uphold security awareness and orderliness in day-to-day

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Able to deal with complexity and be efficient in decision-making, diligent, and practice effective time management.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and committed to the organization, people and service orientation, with concern for order, quality and accuracy.

Responsibilities

• Plan, organize, and execute IT infrastructure and systems in accordance with bank standards and MTPP compliance.
• Manage IT operations and functions to meet customer requirements; support and maintenance of existing applications; develop new technical solutions.
• Ensure efficiency aligned with the Business Center's Service Standards (e.g., wait times, turnaround, error-free processing).
• Support process improvements and technology implementations on all branch systems in line with bank policies and procedures.
• Engage with the bank's clients to deliver excellent customer service and experience.
• Work systematically to manage delegated administrative tasks.

Skills

IT infrastructure planning

IT operations management

Application maintenance

Technical solutions development

Customer service

Process improvement

Security awareness

Time management

Education

4-year degree

Job description

RCBC in Metro Manila invites you to join our IT team as an IT infrastructure and systems specialist. You will oversee planning, organizing, and executing infrastructure in line with bank standards and regulatory compliance, while supporting and maintaining existing applications and developing new technical solutions.

You will drive efficiency, support technology implementations, engage with clients to deliver excellent service, and uphold security awareness and orderliness in day-to-day