IT Helpdesk Technician — Remote & On-Site Support

Connect OS; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology company is seeking an IT Support Technician to support and maintain the IT environment across all stores and departments. You'll handle incoming IT requests via the service desk, providing remote and on-site assistance. Key responsibilities include assessing requests, problem-solving, and maintaining strong relationships with team members and stakeholders. Ideal candidates will have prior IT support experience, Microsoft and ITIL certifications, and good organizational skills. This role involves both remote support and occasional physical equipment handling.

Qualifications

• Previous experience as an IT Support Tech is desirable.
• Basic technical knowledge with IT peripherals and network systems.
• Ability to lift and maneuver heavy objects when required.

Responsibilities

• Attend to requests that come through the service desk according to priority.
• Provide IT support remotely to end users' satisfaction.
• Document processes and populate the knowledge base.

Skills

Problem-solving skills

Customer service skills

Communication skills

Organizational skills

Education

Microsoft and ITIL certification

Tools

Windows 7 operating system

IT peripherals

Job description

A technology company is seeking an IT Support Technician to support and maintain the IT environment across all stores and departments. You'll handle incoming IT requests via the service desk, providing remote and on-site assistance. Key responsibilities include assessing requests, problem-solving, and maintaining strong relationships with team members and stakeholders. Ideal candidates will have prior IT support experience, Microsoft and ITIL certifications, and good organizational skills. This role involves both remote support and occasional physical equipment handling.