On-Site & Remote IT Support Technician

Strategic Networks, Inc.; Pampanga; On-site; PHP 200,000 - 320,000; Full time

Job summary

A technology solutions provider located in Pampanga is seeking a technical support professional. The role involves resolving service requests, providing IT support both locally and remotely, and ensuring all incidents are managed effectively. Candidates should possess strong technical skills and a commitment to delivering excellent customer service. This position may require flexibility to work outside business hours.

Responsibilities

• Works with Field Support Engineer and Service Desk team to resolve service requests.
• Trains Field Support Engineers during on-site activities.
• Guides installations on client’s IT Shared System.
• Responds to incident tickets within agreed SLA.
• Monitors equipment and prepares purchasing requests.
• Escalates unresolved service issues.
• Manages network and server requests.
• Conducts preventive maintenance on IT equipment.
• Provides local or remote IT support.
• Analyzes issues and develops timely resolutions.
• Communicates with clients regarding incident progress.
• Mentors Field Support Engineers.
• Takes responsibility for assigned tasks.
• Adheres to attendance requirements.

Job description

A technology solutions provider located in Pampanga is seeking a technical support professional. The role involves resolving service requests, providing IT support both locally and remotely, and ensuring all incidents are managed effectively. Candidates should possess strong technical skills and a commitment to delivering excellent customer service. This position may require flexibility to work outside business hours.