IT Fulfillment Officer

Sagility Philippines B.V Branch; Pavia; On-site; PHP 200,000 - 320,000; Full time

Job summary

Sagility Philippines B.V Branch is seeking an IT Fulfillment Officer in Iloilo, Philippines, at Cybergate, Pavia. The role focuses on ensuring IT endpoints are available and well-managed to support daily operations, with emphasis on asset management, SLA adherence, and cross-team collaboration.

The position involves coordinating with Operations, WFM, Procurement, and Finance to address equipment needs and to guide IT Fulfillment staff, ensuring SOP adherence and effective service delivery in a

Qualifications

• Manages IT endpoints and assets to support daily business operations.
• Maintains compliance with SLAs and SOPs.
• Coordinates with multiple teams on equipment requirements.

Responsibilities

• Ensure availability and readiness of IT endpoints to support daily operations.
• Oversee site IT Fulfillment activities, deployment, retrieval, and inventory management per SLAs.
• Coordinate with Operations, WFM, Procurement, Finance, and technical support teams to address equipment needs.
• Provide operational guidance to IT Fulfillment staff and ensure SOP compliance.

Skills

IT asset management

SLA management

Inventory control

End-user support

Vendor coordination

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title: IT Fulfillment Officer

Location: Iloilo, Cybergate, Pavia -T3 (4F and 5F)Philippines

DUTIES & RESPONSIBILITIES

• Ensures the availability, readiness, and proper management of company IT endpoints to support daily business operations, equipment replacements, and future requirements.
• Oversees site IT Fulfillment activities, ensuring timely equipment deployment, retrieval, inventory management, and compliance with established procedures and service-level agreements (SLAs).
• Coordinates with Operations, Workforce Management (WFM), Procurement, Finance, and technical support teams to address equipment requirements, operational concerns, and service delivery needs.
• Provides operational guidance to IT Fulfillment personnel, monitors task completion, and ensures adherence to IT Asset Management (ITAM) policies and standard operating procedures (SOPs).

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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