IT Fulfillment Officer

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Sagility Philippines B.V Branch in Quezon City is seeking an IT Fulfillment Officer to ensure the availability and readiness of company IT endpoints to support daily business operations.

You will oversee site fulfillment activities, coordinate with cross-functional teams, manage deployments and inventory, and uphold ITAM policies and SOPs. This role offers exposure to a global BPM and healthcare solutions provider.

Qualifications

• Experience maintaining IT endpoints and equipment.
• Strong knowledge of IT asset management policies and SOPs.
• Ability to coordinate across multiple functions to deliver timely IT services.

Responsibilities

• Ensures availability and readiness of IT endpoints to support daily operations.
• Oversees site IT Fulfillment activities, including device deployment and inventory management.
• Coordinates with Operations, WFM, Procurement, Finance, and technical support teams to address equipment needs.
• Monitors task completion and adherence to ITAM policies and SOPs.

Skills

IT Fulfillment

IT Asset Management

SOP adherence

Tools

Inventory management software

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job title: IT Fulfillment Officer

Job Description: DUTIES & RESPONSIBILITIES

• Ensures the availability, readiness, and proper management of company IT endpoints to support daily business operations, equipment replacements, and future requirements.
• Oversees site IT Fulfillment activities, ensuring timely equipment deployment, retrieval, inventory management, and compliance with established procedures and service-level agreements (SLAs).
• Coordinates with Operations, Workforce Management (WFM), Procurement, Finance, and technical support teams to address equipment requirements, operational concerns, and service delivery needs.
• Provides operational guidance to IT Fulfillment personnel, monitors task completion, and ensures adherence to IT Asset Management (ITAM) policies and standard operating procedures (SOPs).

Location: Quezon City, Bridgetowne ZetaPhilippines

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

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