IT Engineer

Leila International Services Inc.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology service provider in Metro Manila seeks a Technical Support Specialist to provide essential support for hardware and software issues. The ideal candidate will have a diploma in IT and 1-3 years of experience, proficient in troubleshooting and exceptional in customer service. This role is primarily office-based, requiring collaboration with other IT staff for escalated issues.

Qualifications

• 1-3 years of hands-on technical support experience.
• Proficient in troubleshooting hardware/software issues.
• Detail-oriented, problem solver, patient, and a team player.

Responsibilities

• Provide technical support for hardware and software issues.
• Troubleshoot network problems and connectivity issues.
• Assist users with system setup, installations, and configurations.

Skills

Troubleshooting hardware/software issues

Excellent communication skills

Strong customer service orientation

Education

Diploma in Information Technology or related field

Job description

Responsibilities

• Provide technical support for hardware and software issues
• Troubleshoot network problems and connectivity issues
• Assist users with system setup, installations, and configurations
• Document support requests and resolutions
• Maintain IT inventory and equipment
• Collaborate with other IT staff for escalated issues

Educational Qualifications

• Educational Qualifications: Diploma in Information Technology or related field.
• Experience Level: 1-3 years of hands-on technical support experience.
• Skills and Competencies: Proficient in troubleshooting hardware/software issues, excellent communication skills, strong customer service orientation.
• Responsibilities and Duties: Provide technical support via phone, email, or in-person, document solutions, maintain IT inventory.
• Working Conditions: Primarily office-based, may require occasional on-site support.
• Qualities and Traits: Detail-oriented, problem solver, patience, and a team player.