IT Engineer

Phils. Power-Tech Consultancy Services Corp.; Bataan; On-site; PHP 360,000 - 540,000; Full time

Job summary

Phils. Power-Tech Consultancy Services Corp. seeks an IT Engineer (Technical Support) to maintain IT infrastructure and deliver helpdesk support across offices and project sites.

You will troubleshoot hardware, software, and network issues, configure VPNs, and assist in deploying IT systems while enforcing security policies. The ideal candidate will have a Bachelor's degree in IT/CS/CE and 2–3 years of hands-on experience, with strong AD, Office 365, Windows/macOS skills, and solid communication

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field.
• 2–3 years of hands-on IT technical support, systems administration, or helpdesk experience.
• Strong knowledge of Windows and macOS, Active Directory, Office 365, and common business software.
• Networking fundamentals including TCP/IP, routers, switches, firewalls, VPN, and LAN/WAN.

Responsibilities

• Directly resolve daily hardware, software, printer, and network issues for all office and site personnel.
• Set up computers, configure local Wi-Fi/LAN/VPN connections, and manage Microsoft 365 / Active Directory accounts.
• Ensure antivirus updates, enforce IT security policies, and maintain regular data backups and file access permissions.
• Guide new hires on IT tools, prepare basic user guides, and perform other technical duties assigned by management.

Skills

Windows

macOS

Active Directory

Office 365

Networking

Troubleshooting

Communication

Ticket management

Education

Bachelor's degree in IT / CS / CE

Job description

The IT Engineer (Technical Support) is responsible for maintaining the organization's IT infrastructure, ensuring optimal system performance, and providing technical support to internal users across offices and project sites. This role involves troubleshooting hardware and software issues, managing network configurations, maintaining system security, and assisting in the deployment of IT systems and tools.

QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or any related field.
• At least 2-3 years of hands-on experience in IT technical support, systems administration, or helpdesk operations.
• Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and general business software.
• Practical experience with networking fundamentals (TCP/IP, Routers, Switches, Firewalls, VPN, and LAN/WAN setups).
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA, or Microsoft Certified: Modern Desktop Administrator) are a plus.
• Proven problem-solving skills with a logical approach to diagnosing and resolving hardware, software, and connectivity issues.
• Excellent communication and interpersonal skills to assist non-technical staff effectively and professionally.
• Ability to manage multiple support tickets, prioritize urgent operational tasks, and work independently or within a team.

RESPONSIBILITIES

• Technical & Helpdesk Support:
• Directly resolve daily hardware, software, printer, and network issues for all office and site personnel.
• Systems & Network Maintenance:
• Set up computers and laptops, configure local Wi-Fi/LAN/VPN connections, and manage Microsoft 365 / Active Directory user accounts.
• Security & Data Backup:
• Ensure antivirus updates, enforce IT security policies, and maintain regular data backups and file access permissions.
• User Assistance & Documentation:
• Guide new hires on IT tools, prepare basic user guides, and perform other technical duties assigned by management.