IT Desktop Support

InfiniVAN Inc.; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Premium HMO

Shinagawa Lasik discount

Shinagawa Pharmacy discount

Free meal

Shuttle service

Rewards and incentives

Training and engagement activities

Career advancement opportunities

Referral program

Job summary

InfiniVAN Inc. is seeking an IT Support Specialist in Makati to resolve technical issues and support employees with computer systems and software. You will respond to inquiries, diagnose problems, and manage user accounts for onboarding.

This role emphasizes clear communication, timely updates, and accurate ticketing. The ideal candidate has strong written and verbal communication, solid knowledge of software and hardware, and good analytical skills to identify potential issues before they

Qualifications

• Knowledge of commonly used software, hardware, operating systems, and applications.
• Strong oral communication skills to gather information from employees and explain technical concepts clearly.
• Strong written communication skills to document issues and provide guidance.
• Good observational and problem-solving skills to identify warning signs and issues.

Responsibilities

• Resolve IT support requests and technical issues reported by employees.
• Respond to employee inquiries regarding computer systems, software, and applications.
• Gather and analyze information to diagnose and troubleshoot computer system issues.
• Modify configurations, settings, and permissions to resolve technical problems.
• Create and manage system sign-ins/accounts for new hires during onboarding.
• Install new software, hardware drivers, and updates as required.
• Provide employees with regular updates on the status of their service requests.
• Log all IT support services and maintain accurate and up-to-date support tickets.

Skills

Technical knowledge

Communication skills

Written communication

Problem solving

Job description

WHAT WE OFFER:

Premium HMO with 350,000 MBL and 3 dependents with 250,000 MBL each

50% discount on Shinagawa's Lasik and Aesthetics

20% discount with Shinagawa Pharmacy

FREE Meal

FREE Shuttle Service

Rewards and incentives

Training and Engagement activities

Career advancement opportunities

Paid referral program

ABOUT US:

InfiniVAN, Inc. is a Japan-affiliated digital solutions and telecommunications company in the Philippines that offers and delivers:

• World-class Connection
• Guaranteed and Real Fiber Speed
• Reliable Access and Services

We provide a business Internet user experience that is at par with global standards, delivered via end-to-end Fiber Optic Network Infrastructure that is fully redundant and backed up by experienced and reliable management and technical support teams.

Location: Makati

Description of Duties

• Resolve IT support requests and technical issues reported by employees.
• Respond to employee inquiries regarding computer systems, software, and applications.
• Gather and analyze information to diagnose and troubleshoot computer system issues.
• Modify configurations, settings, and permissions to resolve technical problems.
• Create and manage system sign-ins/accounts for new hires during the onboarding process.
• Install new software, hardware drivers, and updates as required.
• Provide employees with regular updates on the status of their service requests.
• Log all IT support services and maintain accurate and up-to-date support tickets.

Preferred Qualifications / Experience

• Knowledge of commonly used software, hardware, operating systems, and applications.
• Strong oral communication skills, with the ability to gather information from employees and explain technical concepts in simple and understandable terms.
• Strong written communication skills, with the ability to effectively assist and communicate with multiple employees.
• Good observational and problem-solving skills to identify warning signs and potential technical issues.