IT Desktop Support

InfiniVAN Inc.; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Premium HMO

Shinagawa discounts

Free meal

Rewards and incentives

Training and engagement

Career advancement

Paid referral program

Job summary

InfiniVAN Inc. in Cebu City provides digital solutions and telecommunications, offering world-class connectivity and a fully redundant fiber network supported by experienced management and technical teams.

The team supports employees by resolving IT issues, onboarding, and maintaining system access and software. Candidates should be proficient in common software and hardware, with strong communication and problem-solving skills suitable for a dynamic tech environment.

Qualifications

• Knowledge of commonly used software, hardware, operating systems, and applications.
• Strong oral communication skills, with the ability to gather information from employees and explain technical concepts in simple and understandable terms.
• Strong written communication skills, with the ability to effectively assist and communicate with multiple employees.
• Good observational and problem-solving skills to identify warning signs and potential technical issues.

Responsibilities

• Resolve IT support requests and technical issues reported by employees.
• Respond to employee inquiries regarding computer systems, software, and applications.
• Gather and analyze information to diagnose and troubleshoot computer system issues.
• Modify configurations, settings, and permissions to resolve technical problems.
• Create and manage system sign-ins/accounts for new hires during the onboarding process.
• Install new software, hardware drivers, and updates as required.
• Provide employees with regular updates on the status of their service requests.
• Log all IT support services and maintain accurate and up-to-date support tickets.

Skills

Software knowledge

Hardware knowledge

Operating systems

Applications

Job description

WHAT WE OFFER:

Premium HMO with 350,000 MBL and 3 dependents with 250,000 MBL each

50% discount on Shinagawa's Lasik and Aesthetics

20% discount with Shinagawa Pharmacy

FREE Meal

Rewards and incentives

Training and Engagement activities

Career advancement opportunities

Paid referral program

ABOUT US:

InfiniVAN, Inc. is a Japan-affiliated digital solutions and telecommunications company in the Philippines that offers and delivers:

• World-class Connection

• Guaranteed and Real Fiber Speed

• Reliable Access and Services

We provide a business Internet user experience that is at par with global standards, delivered via end-to-end Fiber Optic Network Infrastructure that is fully redundant and backed up by experienced and reliable management and technical support teams.

Location: CEBU CITY, CEBU

Description of Duties

• Resolve IT support requests and technical issues reported by employees.

• Respond to employee inquiries regarding computer systems, software, and applications.

• Gather and analyze information to diagnose and troubleshoot computer system issues.

• Modify configurations, settings, and permissions to resolve technical problems.

• Create and manage system sign-ins/accounts for new hires during the onboarding process.

• Install new software, hardware drivers, and updates as required.

• Provide employees with regular updates on the status of their service requests.

• Log all IT support services and maintain accurate and up-to-date support tickets.

Preferred Qualifications / Experience

• Knowledge of commonly used software, hardware, operating systems, and applications.

• Strong oral communication skills, with the ability to gather information from employees and explain technical concepts in simple and understandable terms.

• Strong written communication skills, with the ability to effectively assist and communicate with multiple employees.

• Good observational and problem-solving skills to identify warning signs and potential technical issues.