IT Assistant

GUANCO DEVELOPMENT CORPORATION; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

GUANCO DEVELOPMENT CORPORATION in Quezon City is seeking an IT Help Desk Specialist to identify hardware and software solutions, diagnose issues, and support the rollout of new applications. You will install and configure devices, test technologies, and document procedures.

Requirements include a Bachelor's degree in CS or IT, 2+ years in tech/desktop support, proficiency in Windows/Linux/Mac OS, and experience with remote desktop tools and help desk software.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology.
• At least two (2) years of experience in Tech Support, Desktop Support, or a similar role.
• Proficient with Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Detail-oriented and can keep confidential information.

Responsibilities

• Identifies hardware and software solutions.
• Diagnoses and troubleshoots technical problems.
• Resolves network issues.
• Installs and configures hardware and software.
• Supports the roll-out of new applications.
• Provides support in the form of procedural documentation.
• Tests and evaluates new technologies.
• Conducts electrical safety checks on equipment.

Skills

Tech Support

Desktop Support

Windows

Linux

Mac OS

Remote Desktop

Help Desk

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Remote Desktop Tools

Help Desk Software

Job description

• Identifies hardware and software solutions.
• Diagnoses and troubleshoots technical problem/s.
• Resolves network issues.
• Installs and configures hardware and software.
• Supports the roll-out of new applications.
• Provides support in the form of procedural documentation.
• Tests and evaluates new technologies.
• Conducts electrical safety checks on equipment.

Qualifications:

• Bachelor’s degree in Computer Science or Information and Technology
• At least two (2) years of experience in Tech Support, Desktop Support, or a similar role
• Proficient with Windows/Linux/Mac OS
• Experience with remote desktop applications and help desk software
• Detail-oriented and can keep confidential information