IT Technical Support

N C G Internet Cafe; Sorsogon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local internet cafe in Sorsogon City is seeking an IT Technician Support to troubleshoot and maintain IT systems. The ideal candidate has an associate degree in IT or equivalent experience, strong troubleshooting skills, and excellent customer service. Responsibilities include providing technical assistance to end-users and ensuring smooth operations of hardware, software, and networks. This role offers a great opportunity to work in a dynamic environment.

Qualifications

• Knowledge of operating systems (Windows, macOS, Linux) and networks.
• Ability to work with hardware and software installation.
• Basic understanding of cybersecurity practices.

Responsibilities

• Troubleshoot, maintain, and support hardware, software, and network systems.
• Provide technical assistance to end-users, ensuring efficient operation.

Skills

Troubleshooting

Technical support

Customer service

Problem-solving

Communication

Education

Associate degree in IT or related field

Tools

Remote support tools

Helpdesk software

Job description

• The IT Technician Support is responsible for troubleshooting, maintaining, and supporting hardware, software, and network systems.
• They provide technical assistance to end-users, ensuring efficient operation of IT systems and resolving any technical issues.

• Associate degree in IT or related field (or equivalent experience)
• Knowledge of operating systems (Windows, macOS, Linux) and networks
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work with hardware and software installation
• Basic understanding of cybersecurity practices
• Experience with remote support tools and helpdesk software